Search results:
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Contact Babel - The Inner Circle Guide To Customer Engagement & Personalisation
ContactBabel is the leading analyst firm for the contact centre and CX industry.
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ESP Group Transformeert Klantervaring
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ESP Group Achieves Transformative CX Improvements With Sabio Group
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3 major new contracts won and supported for ESP
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Banking
Since disruptors started offering smart, mobile-first services, the rest of the sector has had to keep up. Legacy systems can make this challenging – but as we show, with the right experience and technology, it can be done.
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Bankwezen
Sinds disruptors slimme, mobile-first diensten zijn gaan aanbieden, moet de rest van de sector bijblijven. Legacy-systemen kunnen dit een uitdaging maken - maar zoals we laten zien, kan het met de juiste beleving en technologie gerealiseerd worden.
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Falck's Cloud Revolution
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Adamo and it's Digital Transformation
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Leeds Building Society Partners with Sabio Group to improve Contact Centre operations
Sabio Group, the digital customer experience (CX) transformation services specialist, has secured a multi-year contract with Leeds Building Society which will drive innovation in its contact centre, and improve customer care for the Society’s members.
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Time-Off Balance App Terms and Conditions
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Personalisation Perfected: Unlocking Customer Loyalty
In an era where customer expectations are skyrocketing, businesses are scrambling to find the secret sauce for meaningful engagement.
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DORA's Knocking: Will Financial Services Organisations Weather the Storm?
As the winds of regulatory change sweep across the financial services landscape in the UK and Europe, a new force is approaching – and fast.
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DARE2DO - Ascensos Interview
Exceptional CX is driven by leaders who aren't afraid to break boundaries, challenge themselves, and harness innovation #DARE2DO.
Liz Millington, Head of Digital Transformation at Ascensos, caught up with Sabio at Disrupt UK 2024. In this interview, she shares insights on the challenges faced when trying to innovate in the contact centre, strategies that can be adopted to encourage agent empowerment, and the importance of taking advantage of AI-driven insights. Hear from Ascensos on how they deliver exceptional customer experiences for their clients.
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DORA is coming - are you ready?
Are you one of the +60% of business that don’t have a DR plan in place? You need to change that, and quickly, DORA is coming.
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Braving the Digital Wilderness: How DORA will Push Financial Firms to Enhance Operational Resilience
January 2025 will mark a new era for financial services, as entities across the EU must comply with the Digital Operational Resilience Act (DORA) - a sweeping regulation aimed at fortifying the sector against disruptions from cyber threats, tech failures and other operational risks.
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DARE2DO - Gousto Interview
Exceptional CX is driven by leaders who aren't afraid to break boundaries, challenge themselves, and harness innovation #DARE2DO.
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Gearing up for the FCA Consumer Duty Deadline for Closed Books
According to the UK Financial Conduct Authority (‘FCA’), the Consumer Duty means consumers should receive communications they can understand about products and services that meet their needs all while offering “fair value” – as well as getting the customer support they need, when they need it.
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Adamo Dials Up Customer Satisfaction as Sabio Partnership Sparks Telecom Triumph
Adamo, a leading provider of high-speed internet services, has recorded remarkable improvements in customer service levels in partnership with Sabio Group.
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Adamo verhoogt klanttevredenheid door samenwerking met Sabio aan innovatieve automation oplossing
Adamo, een toonaangevende aanbieder van high-speed internetdiensten, heeft in samenwerking met Sabio aanzienlijke verbeteringen in klantserviceniveaus gerealiseerd.
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DARE2DO - Transcom Interview
Exceptional CX is driven by leaders who aren't afraid to break boundaries, challenge themselves, and harness innovation #DARE2DO.
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From Regulation to Innovation: My ‘Behind the Scenes’ view of CX Specialist at Sabio Group
My walk to Sabio’s London headquarters wasn’t as daunting for my internship as it might be for others – my dad is, after all, the company’s Chief Innovation Officer!
However, I was still a little nervous about what my week would be like immersed in a company that has grown into arguably the leading customer experience (CX) and contact centre technology specialist in Europe…
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Why Sabio
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Waarom Sabio?
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CX Community Day | AI & Automation
Na een eerdere succesvolle editie, staat er 17 september weer een Sabio AI & Automation Community Day op de agenda. Centraal staat de vraag: hoe staat het een jaar later met de AI-hype in het contactcenter? Je krijgt de kans om samen met branche-experts en vakgenoten het gesprek aan te gaan over hoe je CX verbetert met behulp van de AI-tools die het laatste jaar beschikbaar zijn gekomen.
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CX in the Age of AI
In partnership with Engage Customer and Genesys, we’ve embarked on a journey to unravel the presence of AI in today’s workplaces.