In recent years, a hidden epidemic has been silently spreading through European contact centres. Whilst the world focused on COVID-19, another crisis emerged: the deteriorating mental health of contact centre agents.  

Generative AI continues to take the world by storm. 

We're bringing together practitioners who are looking to develop expertise within their specialist area. The aim of Sabio Communities is to inspire best practice and help members build networks with like-minded people from other organisations.

In a recent report published by Deloitte Digital, the authors lead off with the provocative question: “Will artificial intelligence (AI) be the end of the human connection in customer experience?”  

Sabio Group, the digital customer experience (CX) transformation services specialist, has today announced its ambitious commitment to achieving net-zero carbon emissions by 2050.

Sabio Group, de specialist in digitale klantervaringstransformatiediensten (CX), heeft vandaag haar ambitieuze toezegging aangekondigd om tegen 2050 netto-nul koolstofemissies te bereiken.

New report from Sabio, Genesys and Engage Customer reveals some interesting findings 

• 69% not ready for AI implementation 
• More than half have no or limited AI strategy 
• Those who have implemented AI already report 78.26% increased customer satisfaction 

As we all know, AI will revolutionise customer experience (CX) - yet research shows under 5% of CX-focused AI initiatives actually reach any sort of significant scale.

Laura Stevens, CCaaS and CRM Product Manager at Awaze caught up with us at Disrupt UK 2024. Laura shared the challenges and successes in driving innovation in customer experience (CX). Innovation is never easy, and Laura discussed the hurdles Awaze faced—figuring out where to start, when to begin, and how to bring everyone on board.

Helen Wilson, Chief Operations Officer at Atom Bank caught up with us at Disrupt UK 2024. In this interview, Helen discussed how Atom is driving CX innovation. As a disruptor in the banking industry, Atom leverages customer-focused data to enhance their app and streamline the customer journey.

Are you're looking for a solution to read, understand and action customer emails? Then look no further, Sabio have the answer!

In today’s competitive airline industry, where customer experience (CX), operational efficiency, and cost management are more critical than ever, leveraging advanced technologies like AI can be a game-changer. This webinar is designed specifically for airline professionals who are focused on enhancing CX, optimising budgets, and streamlining operations.

• HomeServe UK & Sabio develop and deploy an innovative automation and AI solution

ContactBabel is the leading analyst firm for the contact centre and CX industry.

Sabio has sponsored Exceeding UK Customer Expectations. The report is a contact centre and CX research report based on surveys with 1000+ UK customers and hundreds of UK contact centres, readers of the report.

Implementing a workforce management (WFM) solution can transform your organisation's efficiency, productivity, and cost management.

Insurance company, Topdanmark, has collaborated with Sabio Group as it takes the next steps in its digital transformation journey. 

How Allianz Direct worked with Sabio to deploy a disruptive CX solution – powered by Twilio Flex – to deliver contact centre innovation at revolutionary pace

Hoe Allianz Direct met Sabio samenwerkte om de disruptieve CX-oplossing van Twilio Flex te implementeren waarmee ze nu in een revolutionair tempo kunnen innoveren.

We're proud to be Headline Sponsor for the UK National Contact Centre Conference on 2nd October 2024!

We caught up with Heather Drinkwater, Head of Operations at Benenden Health, at Disrupt UK 2024, where she discussed their CX innovation journey. Heather shared how Benenden transitioned to digital, upgrading their claims and telephony systems to Genesys Cloud and seamlessly transitioning staff to new processes - all while delivering exceptional CX.

She highlighted the balance between introducing AI and maintaining a human touch, especially for their older demographic, and how direct member feedback helps them stay on track.