CX Educator Sandra Thompson talks psychological safety and how it could help your teams operate on a whole new level.

Psst! These are our five key tips to transform your customer experience into something absolutely smashing. Just don’t tell your competitors!

Mark Adams, Member Services Director at Pure Planet, discusses how service design contributes to the experience you want to deliver to your teams, customers and members.

COVID sent everyone scuttling back home as fast as an incoming Tsunami causes mass evacuation. Organisations, customers and employees found themselves displaced from any familiar lifestyle. Now forced to cope with the logistical, cognitive and emotive impact of lockdown.

The rush to the cloud has begun. Many businesses are migrating their contact centres to the cloud.

What matters most to your customers right now? If you’re not listening to them, you cannot know the answer – and your customer experience will certainly miss the mark.

How the COVID-19 pandemic has brought about a CX digital transformation that’s unlikely to be reversed

With the right technology and careful planning, working from home creates huge opportunities for contact centres

So many businesses have been forced to change the way they work, almost overnight. We’ve learnt a few surprising things about customer experience (CX) along the way.

Imagine you’re standing at a bar and the barman comes over to serve you.

UNLOCKING INNOVATION ON YOUR JOURNEY TO CLOUD

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Slash call volumes while boosting customer satisfaction. Give your customers more control over their journey and free up your staff to focus on the problems that need a human touch. 
Too good to be true? Not with Sabio’s AI solutions.
 

The last few years have seen an unprecedented pivot towards digital service delivery. With most interactions now beginning with some form of digital customer experience, leading brands increasingly recognise that initial engagement must be backed up by deep integration across their end-to-end customer journeys.

• The Customer Experience (CX) transformation specialist is sponsoring Rich Goodwin Airshows’ custom-built Jet Pitt muscle biplane
• Sabio and Rich Goodwin – an ex-RAF Tornado pilot – both share a passion for innovation & technology aimed at enhancing customer experience in their respective fields
• Sabio’s sponsorship will support Rich Goodwin Airshows’ innovation efforts and is aimed at encouraging the next generation of STEM Aviators and Engineers

Disrupt CX 2020 conference transitioned from physical to digital in just 10 days, with 90% online attendance.

Use our crisis response framework to help your business adapt and meet customer demand.

How Sabio is helping to deploy multiple chatbots to make customer digital journeys easier

At this year’s ECCCSA European Contact Centre & Customer Services Awards, BGL Group was named as Large Contact Centre of the Year. This was a category that BGL Group also won two years ago.

Expo Relación Cliente 2019, being held in Madrid from 9-10 October 2019, is one of Southern Europe’s largest dedicated contact centre and customer experience events. Organised by IFAES (International Faculty for Executives), the Expo is expected to attract more than 2,000 contact centre professionals.

• Dr Anne Marie Imafidon MBE - a Mathematics & Technology thought leader and star arithmetician of Channel 4’s ‘Countdown’ - will entertain delegates at Sabio’s UK event in April
• Dr Imafidon is considered one of the most influential women in the UK technology space, specialising in A.I, the Future of Work and other related topics
• Disrupt ‘22 is set to take place at The Brewery, London on Tuesday, April 5th in front of over 400 CX experts

Imagine a world where you could predict and understand your customers’ needs before they contact you. Make data-driven decisions a reality with our analytics technology. 

Traditional on premise platforms can leave you at a disadvantage when it comes to building true end-to-end customer engagement strategies