Sabio Group, the digital customer experience (CX) transformation services specialist, has secured a multi-year contract with Leeds Building Society which will drive innovation in its contact centre, and improve customer care for the Society’s members. 

In an era where customer expectations are skyrocketing, businesses are scrambling to find the secret sauce for meaningful engagement.

As the winds of regulatory change sweep across the financial services landscape in the UK and Europe, a new force is approaching – and fast.  

Exceptional CX is driven by leaders who aren't afraid to break boundaries, challenge themselves, and harness innovation #DARE2DO.

Liz Millington, Head of Digital Transformation at Ascensos, caught up with Sabio at Disrupt UK 2024. In this interview, she shares insights on the challenges faced when trying to innovate in the contact centre, strategies that can be adopted to encourage agent empowerment, and the importance of taking advantage of AI-driven insights. Hear from Ascensos on how they deliver exceptional customer experiences for their clients.

Are you one of the +60% of business that don’t have a DR plan in place? You need to change that, and quickly, DORA is coming.
 

January 2025 will mark a new era for financial services, as entities across the EU must comply with the Digital Operational Resilience Act (DORA) - a sweeping regulation aimed at fortifying the sector against disruptions from cyber threats, tech failures and other operational risks. 

Exceptional CX is driven by leaders who aren't afraid to break boundaries, challenge themselves, and harness innovation #DARE2DO.

According to the UK Financial Conduct Authority (‘FCA’), the Consumer Duty means consumers should receive communications they can understand about products and services that meet their needs all while offering “fair value” – as well as getting the customer support they need, when they need it.  

Adamo, a leading provider of high-speed internet services, has recorded remarkable improvements in customer service levels in partnership with Sabio Group.  

Adamo, un fournisseur leader de services internet haut débit, a enregistré des améliorations remarquables dans les niveaux de service client grâce à un partenariat avec Sabio Group. 

Exceptional CX is driven by leaders who aren't afraid to break boundaries, challenge themselves, and harness innovation #DARE2DO.

My walk to Sabio’s London headquarters wasn’t as daunting for my internship as it might be for others – my dad is, after all, the company’s Chief Innovation Officer! 

However, I was still a little nervous about what my week would be like immersed in a company that has grown into arguably the leading customer experience (CX) and contact centre technology specialist in Europe…

MIGRATION DE LA SOLUTION EXISTANTE SUR SITE VERS GENESYS CLOUD CX

In partnership with Engage Customer and Genesys, we’ve embarked on a journey to unravel the presence of AI in today’s workplaces.

En partenariat avec Sabio et Genesys, nous nous sommes lancés dans un voyage pour comprendre la présence de l'IA sur les lieux de travail d'aujourd'hui.

In recent years, a hidden epidemic has been silently spreading through European contact centres. Whilst the world focused on COVID-19, another crisis emerged: the deteriorating mental health of contact centre agents.  

Generative AI continues to take the world by storm. 

L'IA générative continue de prendre le monde d'assaut.