Is your organisation leveraging the latest technology to deliver outstanding customer experiences?  

Op 11 juni is Sabio Benelux als sponsor aanwezig bij Verint Engage on the road Benelux 2024! We kijken ook uit naar de sessie van onze klant SNS Bank.

• Sabio Named ‘Enterprise Cloud Partner of the Year – International’ by Avaya at Avaya Engage 
• Award comes days after Sabio Recognised Twice at Verint’s EMEA Partner Summit 

If you are currently working on transformation programmes within AI, if you are responsible for identifying improvements within the contact centre or if you are responsible for maintaining your customer experience within AI, the Sabio AI Community Day is for you! 

We work in the most valuable industry in business. Not only do we hold the keys to business success through data and all the conversations had with customers, but we work in the most friendly, warm and welcoming sector. Celebrating all this is something I love doing each year at the UK National Contact Centre Awards. The big question is what does it take to be the best in our industry?  

Genesys Engage is powerful, but can be complex to manage, especially when customer needs change fast.

Genesys Engage is krachtig, maar kan complex zijn om te beheren, vooral wanneer de behoeften van de klant snel veranderen. Mission Control is een primeur in de branche: een gebruiksvriendelijke, veilige contactcenter-interface waarmee uw teambeheerders in realtime journeys kunnen configureren zonder IT-support.  

Sabio Group has announced its new Wellbeing Companion solution is now available on the Genesys AppFoundry.  

These days, many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still focused on routine marketing activities and sales administration, or is it truly driving transformative change across the entire customer journey? 

I hosted a really thought-provoking panel discussion recently at Sabio's Disrupt event in London, joining executives from across sectors to explore the critical topic of vulnerability in the contact centre.  

Generative Artificial Intelligence is redefining not only how brands interact with customers, but also how they optimise their internal resources to deliver more personalised and efficient services.

Highlights of the project include; 

Sabio Group, the global digital customer experience (CX) transformation services specialist, has secured a new contract with a leading Swedish energy provider. 

Sabio Group, de wereldwijde specialist in transformatiediensten voor digitale klantervaringen (CX), heeft een nieuw contract binnengehaald bij een toonaangevende Zweedse energieleverancier.