Sabio, the specialist contact centre systems integrator, has identified what it believes are the ten key characteristics of successful Workforce Management (WFM) projects.
Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability.
Contact centre technology specialist Sabio is initially implementing Verint WFM to support BGL Group’s 1,200-strong contact centre operation, before extending the rollout to support web and back-office operations
.Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments.
Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio as one of Europe’s leading contact centre consultancy and WFO specialists.
Leading private healthcare provider engages Sabio to support key Avaya and Verint technologies enabling transition to next generation cloud CX platform
How Contact Leeds and Sabio worked together to collect immediate and relevant customer feedback – at a fraction of the cost of previous postal feedback campaigns.
As part of the 'Aiming for Excellence' event, Sabio hosted 'WFM – Optimised Planning' workshops to guide attendees through a process of thinking about the benefits and pitfalls on the road to optimised planning.
Whether you're swapping out an old system or implementing workforce management for the first time it's essential to think carefully about the supporting business processes and methodologies that underpin a successful WFM install – before, during a
The principle of agent adherence has been around for many years now, however it is still a process that many organisations don't realise the full benefits from.
Sabio hosted a great WFO Customer Masterclass yesterday, with lots of topics discussed. During the morning session I ran a workshop to discuss Resource Planning and best practise planning techniques.
It's not uncommon for people to get confused between acronyms or software category types and one common mistake in our industry is thinking WFM is the same as WFO.
In my last blog I focused on how effective Workforce Management is a pre-requisite for a successful contact centre operation, however it's also about the space it gives you to focus on other Workforce Optimisation aspects such as Quality Monitorin
What is on the horizon? Given that contact centre forecasting disciplines have been in place for the last 25 years, it’s probably fair to say that it’s an area where innovation has been slow to take hold.
Sabio’s customers continued to set the standard at this week’s Verint Engage EMEA 2017 Annual Customer Awards, winning two out of the six available EMEA categories.
The news that Avaya has officially emerged from its restructuring process is a great way to end 2017, and re-assuring for the whole extended Avaya community as the company moves into 2018 stronger than ever.
Whether it’s chatbots, intelligent assistants, natural language processing, machine learning or big data, it’s hardly surprising that much of the Conversational Commerce debate centres on technology.
