Moneybarn Customer Experience feedback scores eclipse industry average

How Moneybarn used the Sabio Navigator Voice of the Customer feedback tool to help sustain industry-leading CX performance levels despite the pandemic.

The Challenge

As part of Moneybarn’s commitment to delivering excellent customer experience, the company was determined to gain a much more accurate understanding of its customer journey and how its CX processes could be improved.

The Solution

Moneybarn decided to deploy a customer feedback programme based around the Sabio Navigator Voice of the Customer solution.

The Results

Moneybarn outperforms both national and financial services CX benchmarks by 7%
Consistently high CX scores of over 90% despite pandemic challenges
Supports closed loop approach, helping agents to make the most of feedback received

Relevant solutions

Solution

Voz Del Cliente

Para ofrecer una experiencia de cliente excepcional, es fundamental conocer las necesidades y los deseos de los clientes, así como sus hábitos, preferencias y aspiraciones. Una solución de voz del cliente recopila y analiza datos de diferentes puntos de contacto para que entiendas de verdad a tu público y proporciones un servicio incomparable.

Con la tecnología de

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Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.

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