Moneybarn Customer Experience feedback scores eclipse industry average

Moneybarn Customer Experience feedback scores eclipse industry average

How Moneybarn used the Sabio Navigator Voice of the Customer feedback tool to help sustain industry-leading CX performance levels despite the pandemic.

The Challenge

As part of Moneybarn’s commitment to delivering excellent customer experience, the company was determined to gain a much more accurate understanding of its customer journey and how its CX processes could be improved.

The Solution

Moneybarn decided to deploy a customer feedback programme based around the Sabio Navigator Voice of the Customer solution.

The Results

  • Moneybarn outperforms both national and financial services CX benchmarks by 7%
  • Consistently high CX scores of over 90% despite pandemic challenges
  • Supports closed loop approach, helping agents to make the most of feedback received
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Relevant solutions

Solution

Stem Van De Klant

Een uitstekende CX begint met weten wat klanten nodig hebben en willen, maar ook wat hun gewoonten, voorkeuren en ambities zijn. Een Voice of the Customer-oplossing verzamelt en analyseert gegevens van verschillende touchpoints, zodat u uw publiek echt begrijpt en een service kunt bouwen waar ze naar terug blijven komen.

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