We're all customers aren't we? And as such we know how frustrating a poor customer experience can be.

Sabio snaps up 4th CX acquisition of 2020, following earlier additions in France, Spain and UK

Tuson joins CX solutions specialist to drive global growth strategy

New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding

Sabio Group, one of Europe’s leading independent customer experience and contact centre innovators, has identified seven strategies to help CX teams transform Customer Feedback data intelligence into actions to drive measurable improvements.

Addition of one of Europe’s leading Genesys Cloud partners further strengthens Sabio’s EMEA CX cloud capability.

Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that leads change in the contact centre industry.

Following its recent acquisition of DVELP, a leading contact centre AI product and development company, Sabio Group has achieved Twilio Gold Partner Status as a Twilio Reseller Consulting Partner.

Sabio Group, a leading independent Customer Experience solutions provider, has marked its continued expansion through a listing in the 2020 The Sunday Times HSBC International Track 200 – the annual ranking of Britain’s Top 200 private companies with the fastest-growing international sales.

Addition of Team vision confirms Sabio as a leading independent CX solutions provider in Western Europe.

Leading home assistance company combines speech analytics with effective stakeholder engagement to achieve seven-figure efficiency savings for each of the last three years

Jonathan Gale appointed as Sabio Group CEO

Conversational User Interfaces, smarter Journey Analytics and augmented voice set to reduce CX frustrations in 2020

Leading CX solutions specialist to provide operational support for contact centre activities across the Netherlands

Sabio identifies 8 key steps to help organisations achieve authenticity across key digital channels such as Virtual Assistants and Chatbots

Automated post call survey tool enables precise CSAT analysis, helping the council to optimise engagement across key customer-facing activities

Sabio transitions legacy DAS UK telephony/workforce optimisation systems to scalable hosted infrastructure, unlocking significant capex savings in first year. Next generation Sabio Cloud CX Platform supports introduction of the DAS customer digital and claims optimisation strategy

Customer experience specialist to provide MSc students with opportunity to work on next generation CX data integration and analytics challenges.

BGL Group, Direct Line Group and Forrester Research to speak and share insight into CX differentiation. Guest Speaker – technology correspondent, Rory Cellan-Jones. 24th April, The Brewery, London.

Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio as one of Europe’s leading contact centre consultancy and WFO specialists. Sabio Group continues ongoing growth plan to broaden call centre and customer experience solutions portfolio and expand geographic coverage

ContactBabel is the leading analyst firm for the contact centre and CX industry. The UK Customer Experience Decision-Makers' Guide (2021-22 – 4th edition) is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations.

Informe Anual CX en Contact Center en España

SABIO INCEX 2021 es el Indice Anual de la Experiencia de Cliente en Contact Center desarrollado por Sabio España.

Ya está disponible el estudio general con interesantes resultados, conclusiones y tendencias de la Experiencia de Cliente en los Contact Center a partir del trabajo de campo desarrollado por Ipsos con más de 1.000 encuestas para los sectores de Banca, Seguros, Telecomunicaciones y Utilities.

Jonathan Dilks tells us a little about what it's like to work at Sabio as a Senior Software Engineer (SSE).

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