Addition of one of Europe’s leading Genesys Cloud partners further strengthens Sabio’s EMEA CX cloud capability.

Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that leads change in the contact centre industry.

Following its recent acquisition of DVELP, a leading contact centre AI product and development company, Sabio Group has achieved Twilio Gold Partner Status as a Twilio Reseller Consulting Partner.

Sabio Group, a leading independent Customer Experience solutions provider, has marked its continued expansion through a listing in the 2020 The Sunday Times HSBC International Track 200 – the annual ranking of Britain’s Top 200 private companies with the fastest-growing international sales.

Addition of Team vision confirms Sabio as a leading independent CX solutions provider in Western Europe.

Leading home assistance company combines speech analytics with effective stakeholder engagement to achieve seven-figure efficiency savings for each of the last three years

Jonathan Gale appointed as Sabio Group CEO

Conversational User Interfaces, smarter Journey Analytics and augmented voice set to reduce CX frustrations in 2020

Leading CX solutions specialist to provide operational support for contact centre activities across the Netherlands

Sabio identifies 8 key steps to help organisations achieve authenticity across key digital channels such as Virtual Assistants and Chatbots

Automated post call survey tool enables precise CSAT analysis, helping the council to optimise engagement across key customer-facing activities

Sabio transitions legacy DAS UK telephony/workforce optimisation systems to scalable hosted infrastructure, unlocking significant capex savings in first year. Next generation Sabio Cloud CX Platform supports introduction of the DAS customer digital and claims optimisation strategy

Customer experience specialist to provide MSc students with opportunity to work on next generation CX data integration and analytics challenges.

BGL Group, Direct Line Group and Forrester Research to speak and share insight into CX differentiation. Guest Speaker – technology correspondent, Rory Cellan-Jones. 24th April, The Brewery, London.

Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio as one of Europe’s leading contact centre consultancy and WFO specialists. Sabio Group continues ongoing growth plan to broaden call centre and customer experience solutions portfolio and expand geographic coverage

ContactBabel is the leading analyst firm for the contact centre and CX industry. The UK Customer Experience Decision-Makers' Guide (2021-22 – 4th edition) is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations.

Jonathan Dilks tells us a little about what it's like to work at Sabio as a Senior Software Engineer (SSE).

Unlock the potential of your CRM and maximise your customer experience with Salesforce, one of the most powerful CRM software suites on the market.

Déverrouillez le potentiel de votre CRM et maximisez l'expérience client avec Salesforce, l'une des suites logicielles de CRM les plus puissantes du marché.                                                                                                                                                   

• Newly released insight discusses how the Contact Centre, AI & Automation and Customer Relationship Management landscapes are overlapping 
• Today’s CX teams can no longer afford to remain isolated in their contact centre, service desk or CRM camps
• Voice channel should be brought into any unified digital channel experience for ‘true, single view of a customer that supports every part of the customer journey’
• Sabio’s insight was brought into focus during its flagship CX event,

We are proud to be sponsors of Verint's 2017 EMEA Customer Conference on 30th November at the Landmark Hotel in London.

Sabio are proud sponsors of the European Contact Centre and Customer Service Awards! (ECCCSAs)

Addition of Virtual Assistant technology complements existing partner offerings and strengthens Sabio's ability to build automation into digital and voice customer journeys. Next stage in the Sabio Group’s ongoing growth plan to broaden solutions portfolio and geographic coverage.

CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions and Voice of the Customer if organisations are to succeed in delivering brilliant customer experiences each and every time.