Automated post call survey tool enables precise CSAT analysis, helping the council to optimise engagement across key customer-facing activities

Sabio transitions legacy DAS UK telephony/workforce optimisation systems to scalable hosted infrastructure, unlocking significant capex savings in first year. Next generation Sabio Cloud CX Platform supports introduction of the DAS customer digital and claims optimisation strategy

Customer experience specialist to provide MSc students with opportunity to work on next generation CX data integration and analytics challenges.

BGL Group, Direct Line Group and Forrester Research to speak and share insight into CX differentiation. Guest Speaker – technology correspondent, Rory Cellan-Jones. 24th April, The Brewery, London.

Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio as one of Europe’s leading contact centre consultancy and WFO specialists. Sabio Group continues ongoing growth plan to broaden call centre and customer experience solutions portfolio and expand geographic coverage

ContactBabel is the leading analyst firm for the contact centre and CX industry. The UK Customer Experience Decision-Makers' Guide (2021-22 – 4th edition) is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations.

Jonathan Dilks tells us a little about what it's like to work at Sabio as a Senior Software Engineer (SSE).

Unlock the potential of your CRM and maximise your customer experience with Salesforce, one of the most powerful CRM software suites on the market.

• Newly released insight discusses how the Contact Centre, AI & Automation and Customer Relationship Management landscapes are overlapping 
• Today’s CX teams can no longer afford to remain isolated in their contact centre, service desk or CRM camps
• Voice channel should be brought into any unified digital channel experience for ‘true, single view of a customer that supports every part of the customer journey’
• Sabio’s insight was brought into focus during its flagship CX event,

We are proud to be sponsors of Verint's 2017 EMEA Customer Conference on 30th November at the Landmark Hotel in London.

Sabio are proud sponsors of the European Contact Centre and Customer Service Awards! (ECCCSAs)

Addition of Virtual Assistant technology complements existing partner offerings and strengthens Sabio's ability to build automation into digital and voice customer journeys. Next stage in the Sabio Group’s ongoing growth plan to broaden solutions portfolio and geographic coverage.

CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions and Voice of the Customer if organisations are to succeed in delivering brilliant customer experiences each and every time.

Customer experience specialist outlines deployment-ready tactics for increased digital engagement

Sabio to work with the UK’s largest catering equipment supplier to help optimise customer contact technology and enable Nisbet’s digital engagement strategy

UK’s largest dedicated transport contact centre invests in Sabio’s Avaya-based cloud customer engagement platform to support omnichannel capabilities

Leading CX technology specialist wins another major award for The Sabio Group

Sabio leads the way with full accreditation to sell, design, implement and support solutions based on the Avaya Oceana omnichannel customer engagement platform

We're taking the story to the next level with our The Art of CX event. The event will focus on the critical role that intelligent UX design needs to play to remove friction and deliver the experiences that really work for your customers.