• Kisio choisit Genesys Cloud comme nouveau système de téléphonie pour ses 15 sites français.

• Ce projet stratégique est la première étape de la transformation digitale opérée par Kisio. 

• Le Groupe Sabio fournit l’expertise technique de mise en œuvre ainsi que des services d’accompagnement et de maintenance en continu.

• Sabio is named as a supplier on the 13th iteration of the national framework
• G-Cloud assists all public sector organisations – such as the NHS and local councils - when purchasing cloud-based computing services
• Sabio is now recognised as a Cloud Software and Cloud Support supplier to the UK public sector

• CityFibre is the UK’s largest independent full fibre platform 
• CityFibre has completed 25% of its 8 million home rollout and is building a new generation of full fibre infrastructure for the UK
• Sabio’s ‘makepositive’ to support CityFibre’s growth by implementing and maintaining Salesforce Marketing Cloud & ongoing CRM engagement expertise

Disrupt is back in February 2023!

• Sabio Incex analyses the needs and expectations of Spanish customers across several sectors
• 2,000 consumers were surveyed as part of the research across Banking, Insurance, Telecommunications, Utilities, Transport, Logistics, Hotels and Retail

Highlights of the 2022 research include:

According to analysis from Research and Markets, the global market for Intelligent Virtual Assistants (also referred to as “bots”) is set to be worth almost $41 billion by 2027 – that’s a 6x increase on 2021 numbers. Driving this anticipated growth are the tangible customer service and operational efficiency benefits achievable through the deployment of AI-enabled Intelligent Virtual Assistants. 

• Sabio supporting its phased Genesys Cloud CX™ customer experience solution roll-out
• Project involves more than 500 contact centre agents across 18 countries
• Sabio will also provide managed services support for all regions in multi-year agreement

• Sabio accompagne l’entreprise dans le déploiement progressif de sa solution d’expérience client : Genesys Cloud CX™.
• Le projet implique la participation de plus de 500 agents de centres de contact dans 18 pays.
• Sabio fournira également une assistance aux services gérés pour toutes les zones concernées dans le cadre d’un accord pluriannuel.

It's seven years since Amazon launched its Echo smart speaker, introducing us all to Alexa and taking the virtual assistant mainstream.

To empower your people, arm them with powerful technology and solutions to deliver excellent CX to your customers, from anywhere.

• Award-winning journalist, BBC presenter and multi-published author, Tim Harford OBE, will entertain delegates at Sabio’s UK event in February
• He is joined by Bruce Daisley, the former European boss of social media giant, Twitter, as additional keynote speaker on the day
• Disrupt ‘23 will take place at The Brewery, London on Tuesday, February 7th, in front of 750+ customer experience (CX) & digital transformation industry leaders

• Sabio funding two placements at Code Ninjas’ facility near Glasgow
• Strengthens Sabio’s commitment to science, technology, engineering, arts and mathematics (STEAM) initiatives
• Code Ninjas enables kids to learn how to code while building their own video games & gaining problem solving, critical thinking and STEAM skills

In the latest episode of the Sabio & 'Get out of Wrap' podcast sessions, Eugene Neale of loveholidays talks all things chatbot, and shares how AI & Automation has transformed the business.

La transformation digitale expérience client de Kisio ; soutenu par Sabio et Genesys.

• Customer Service Advisors need powerful technology and solutions to deliver excellent customer experiences (CX)
• Many are still faced with working environments characterised by poor supporting tech, frustrating gaps in customer journeys & limited to no empowerment
• Sabio has launched a new campaign - ‘Empowering People to Deliver Excellent CX’ - encouraging Advisor autonomy & empowerment across the contact centre industry

Firstly, the happiest of New Year’s to everyone, and I hope you all had a wonderful break over the holiday season.

As we kick off 2023, our New Year’s resolution here at Sabio remains the same as it has done for the last few decades; helping organisations to harness the power of cloud platforms, AI and automation, and powerful customer insight so that they can deliver great customer experiences.

UNLOCKING CUSTOMER AND EMPLOYEE VALUE

Leverage the power of Digital First

So much more than just engaging with customers across a range of online channels – Digital First is an acknowledgement that excellent customer experience is now one of the few key corporate differentiators.

ENHANCING BUSINESS BENEFITS & REDUCING REPETITIVE TASKS FOR ADVISORS

An effective automation and AI solution can transform your business

From small implementations to futuristic AI-powered dashboards that supercharge your advisor’s ability to help, the costs associated with AI and automation projects are decreasing all the time. Today, the benefits of AI and Automation are now accessible to companies of all sizes.

CHANGE IS AFFECTING YOUR PEOPLE

It's time to take a data-led approach with science-based insights to improve advisor wellbeing

It’s no secret that today’s contact centre advisors are under immense pressure.

In a recent study, 87% reported high or very high stress levels at their contact centres, with burnout occurring quickly through being overwhelmed, emotionally drained and/or unable to meet constant demands.