Customer Experience

Take it to the Next Level, Aura 6 to Cloud

Share

Avaya Aura R6 and Call Centre Elite R6 will be End of Manufacturer Support as of Monday July 9th 2018. 9 Jul 2018 13:00

Three parachuters over clouds under blue skies

In this webinar, we covered three key topic areas for businesses looking to migrate to the cloud, ensure best practice in system management and create a baseline for the development of omnichannel customer experience.

Watch the Recording

This Sabio webinar is designed for operational, business, IT and compliance personnel that are thinking about:

  • Assuring System Performance
  • Making costs more predictable
  • Maintaining security
  • Adhering to regulations (e.g. MiFID/GDPR)
  • Managing upgrades
  • Data Storage
  • Security Advisories
  • Proactive Patching
  • Penetration Testing
  • Moving to Omni-Channel
  • Driving Brilliant Customer Experience
  • Reducing the Cost to Serve
Customer Experience

Share

Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

Related resources

Blog: Missed out on the most anticipated virtual event of the summer? Fear not, we’ve got you covered…

Well, just a few weeks on from the completion of Sabio’s very own streaming series, CXNow – the summer’s most anticipated virtual event I’m sure you’ll agree – we felt it was time to reflect on what was an outstandingly successful few weeks on all things CX... 

Podcast: CX Audio eBook

In this CX eBook, we explore what customer experience means and why now it’s more important than ever.

Video: Sabio Intent Capture & Analysis

Take your first step towards a digital voice channel. Intent Capture and Analysis (IC&A) uses Google Cloud’s Contact Centre AI to uncover reasons for calls into the contact centre.

Case Study: Delivering contact centre innovation at software speed for Allianz Direct

White Paper: Forrester Report – How AI and Automation Drive Better Customer Service Experiences

Blog: Front, Middle and Back Office?

As another strange holiday season approaches, we can all relate to the emotions we go through on our way to the check-in desk at a busy airport. The excitement, the anticipation and in some cases the fatigue and frustration.

Blog: Give your automation and AI some people power

How to get your teams working together and feeling better.

Blog: How to set up successful speech analytics that benefit your business

If you haven’t tried speech analytics yet and don’t know where to start, this article is for you. I’m going to share my experiences and tops tips for setting up a speech analytics programme. I’ll also show you how to get the most out of speech analytics to support teams across your business.

Blog: Think small-first and tech-last

How to make your automation and AI process smoother.

White Paper: Contact Babel – UK Contact Centre Verticals: Utilities

While some incumbent utility companies have reported job losses and consolidation, the significant number of new players have gone some way to balancing this.

Case Study: Moneybarn Customer Experience feedback scores eclipse industry average

How Moneybarn used the Sabio Navigator Voice of the Customer feedback tool to help sustain industry-leading CX performance levels despite the pandemic

Blog: Okay, you’re in the Cloud. Now what?

Using the cloud to power your CX is just the beginning of the story. The rest is written by you and your team.
View all resources

Speak to an expert

If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.

Call us: +44(0)344 412 3000 Email: [email protected]
Can I help?