At Adobe's recent Digital Marketing Symposium I was fascinated by an RBS presentation by Matthew Harwood into how the bank is rigorously applying the latest web data and analytics thinking to reshape its online targeting.
Leading customer engagement technology specialist details plans to double business size within 3-5 years; announces funding to support acquisition strategy
Having conducted thousands of benchmarking reviews and customer and employee engagement surveys Bright UK understand the best ways to improve your contact centre NPS.
In this webinar, we looked at how to make a great digital customer experience. We looked at the good, the bad and the ugly of digital customer service.
While it’s easy to establish a clear link between providing excellent customer service and profitability, it’s always been much harder to make a solid case for doing the same with customer experience and profitability.
Verint are hosting their Summer School Webinar series throughout August, bringing you different topics such as Workforce Engagement, Intelligent Self-Service and Compliance.
Everywhere you look, companies across all industries and around the globe have implemented remote working policies - with a reported 81% or more of employees working from home.
Often a customer process cannot be resolved during the first call. Subsequent interactions are usually required, whether by phone, email or through other channels.
We were thrilled to be Gold Sponsors of the Customer Strategy & Planning Conference 2020. For the first time ever, this event was moved to a virtual environment following the huge success of our June virtual learning and networking events.
We were thrilled to be Gold Sponsors of the Customer Strategy & Planning Conference 2020. For the first time ever, this event was moved to a virtual environment following the huge success of our June virtual learning and networking events.
Harnessing AI and automation for your customer journeys can do wonders. But how? Join us as we cover how you can fully harvest the ROI of technology: delivering better service and improving your operational efficiency.
With a fantastic range of industry speakers and demonstrations, Sabio's Transforming Customer Contact Conference will help you learn about new and innovative best in class technologies, network with your peers and industry experts, all taking plac
Sabio are proud to be in partnership with the Call Centre Management Association (CCMA) presenting this year's edition of the European Contact Centre & Customer Service Awards (ECCCSA's).
Sabio's Disrupted Customer Contact 2017 is designed to help you make better decisions about your communications channels and create brilliant customer experiences.
We're taking the story to the next level with our The Art of CX event. The event will focus on the critical role that intelligent UX design needs to play to remove friction and deliver the experiences that really work for your customers.
CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions and Voice of the Customer if organisations are to succeed in delivering brilliant customer experiences each and every time.
Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio as one of Europe’s leading contact centre consultancy and WFO specialists.
BGL Group, Direct Line Group and Forrester Research to speak and share insight into CX differentiation. Guest Speaker – technology correspondent, Rory Cellan-Jones. 24th April, The Brewery, London.
Sabio transitions legacy DAS UK telephony/workforce optimisation systems to scalable hosted infrastructure, unlocking significant capex savings in first year.
Leading home assistance company combines speech analytics with effective stakeholder engagement to achieve seven-figure efficiency savings for each of the last three years
Sabio Group, a leading independent Customer Experience solutions provider, has marked its continued expansion through a listing in the 2020 The Sunday Times HSBC I
Following its recent acquisition of DVELP, a leading contact centre AI product and development company, Sabio Group has achieved Twilio Gold Partner Status as a Twilio Reseller Consulting Partner.
