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  • Customer Experience
    • Customer service across international borders

      RS Components is the world's largest distributor of electronics and maintenance products.

      Mon, 12/15/2014 - 00:57
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    • Data is king – that’s why speech analytics is so important

      At Adobe's recent Digital Marketing Symposium I was fascinated by an RBS presentation by Matthew Harwood into how the bank is rigorously applying the latest web data and analytics thinking to reshape its online targeting.

      Wed, 10/14/2015 - 04:05
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    • Sabio accelerates growth plans with multi-million pound investment from Horizon Capital

      Leading customer engagement technology specialist details plans to double business size within 3-5 years; announces funding to support acquisition strategy

      Mon, 07/11/2016 - 02:44
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    • 2017’s Five Key Technology Trends for effective customer engagement

      AI, Conversational Commerce, Messaging, Data-Driven Engagement and Social Customer Service at the heart of 2017’s contact agenda

      Mon, 11/14/2016 - 11:43
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    • Managing Disruption | Avaya Breeze

      Every time your customer contacts you they go on a journey, but how is it getting disrupted, and what can you do about it?

      Tue, 05/23/2017 - 11:00
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    • Take it to the Next Level, Aura 6 to Cloud

      Avaya Aura R6 and Call Centre Elite R6 will be End of Manufacturer Support as of Monday July 9th 2018.

      Mon, 07/09/2018 - 11:00
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    • Improve Your Contact Centre Promoter Score

      Having conducted thousands of benchmarking reviews and customer and employee engagement surveys Bright UK understand the best ways to improve your contact centre NPS.

      Thu, 07/26/2018 - 07:00
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    • The Digital Customer Experience – What Does Great Look Like?

      In this webinar, we looked at how to make a great digital customer experience. We looked at the good, the bad and the ugly of digital customer service.

      Tue, 02/05/2019 - 12:00
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    • How HomeServe’s award-winning Speech Analytics deployment delivers success

      Sabio's customer HomeServe will be discussing how deploying Speech Analytics improved their contact centre efficiency in their webinar.

      Sat, 08/21/2021 - 07:05
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    • Verint : Engagement in the Always-on Era: How humans and technology work hand-in-hand to meet rising expectations

      In this webinar, you will learn more about the behaviours and attitudes of different generations towards technology, both as a consumer, and at work.

      Tue, 06/04/2019 - 13:00
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    • Sabio focuses on brilliant customer experiences at its Disrupted Customer Contact 2017 conference

      1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

      Tue, 01/31/2017 - 03:14
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    • Sabio strengthens customer engagement analytics portfolio with acquisition of Rapport insight and analysis business

      Announcement follows Lyceum Capital’s recent strategic investment in Sabio and support for acquisition-driven growth plans.

      Tue, 03/14/2017 - 02:17
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    • ‘Delighting’ your customers doesn’t always build loyalty, it’s reducing customer effort that makes the difference

      While it’s easy to establish a clear link between providing excellent customer service and profitability, it’s always been much harder to make a solid case for doing the same with customer experience and profitability.

      Thu, 07/13/2017 - 09:16
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    • Verint Summer School 2019

      Verint are hosting their Summer School Webinar series throughout August, bringing you different topics such as Workforce Engagement, Intelligent Self-Service and Compliance.

      Tue, 08/06/2019 - 11:00
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    • Maximise your WFM to Create a Brilliant Customer Experience

      Sabio's webinar highlighted how Workforce Management is invaluable in a contact centre.

      Thu, 11/14/2019 - 11:00
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    • Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider

      Company on track to meet its growth target of doubling in size.

      Mon, 07/17/2017 - 00:00
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    • Virtual Agent Strategies in Solving Customer Problems

      Sabio and Direct Line Group Webinar: David Rowley, Direct Line Group and Tim Farrell, Sabio talk Virtual Agent

      Fri, 08/20/2021 - 14:38
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    • Reduce call volumes in 30 minutes with contact centre AI

      See how DVELP saved time for M&S in their contact centre Average Handling Time through automation.

      Tue, 04/07/2020 - 11:00
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    • Why CLOUD can help you achieve your business objectives

      Watch webinar recording

      Tue, 07/21/2020 - 11:00
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    • CX Realities 2020 – The story of COVID-19 and how customer service responded

      Watch the recording

      Tue, 08/18/2020 - 11:00
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    • Sabio DemoJams

      Join us online for a week full of demo sessions around specific areas of expertise.

      Mon, 09/14/2020 - 11:00
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    • The Latest Developments in Contact Centre Design

      Customers are changing and so are contact centres. But how? Join us on 22nd October at 14:00pm UK time to find out more

      Thu, 10/22/2020 - 12:00
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    • Is Your Remote Working Model PCI DSS Compliant?

      Everywhere you look, companies across all industries and around the globe have implemented remote working policies - with a reported 81% or more of employees working from home.

      Mon, 09/14/2020 - 11:00
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    • Rich Digital Content Sharing

      Often a customer process cannot be resolved during the first call. Subsequent interactions are usually required, whether by phone, email or through other channels.

      Wed, 09/16/2020 - 11:00
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    • COVID-19: The CX Response

      Watch the webinar recording

      Thu, 11/05/2020 - 12:00
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    • Optimising Your Contact Centre’s Performance with Workforce Management

      In this webinar, we covered how you can get the most out of your WFM solution.

      Tue, 09/15/2020 - 11:00
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    • How to Deploy Google AI Within 30 minutes in Your Contact Centre

      We were thrilled to be Gold Sponsors of the Customer Strategy & Planning Conference 2020. For the first time ever, this event was moved to a virtual environment following the huge success of our June virtual learning and networking events.

      Tue, 09/29/2020 - 10:30
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    • The Great Digital Acceleration

      We were thrilled to be Gold Sponsors of the Customer Strategy & Planning Conference 2020. For the first time ever, this event was moved to a virtual environment following the huge success of our June virtual learning and networking events.

      Tue, 09/29/2020 - 12:00
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    • 2018’s Five Top Technology Issues for effective Digital Customer Engagement

      Sabio identifies AI-enabled Virtual Assistants, Messaging everywhere, IoT-enabled embedded service, responding to regulatory pressures, and better UX/Customer Journey design as key trends for 2018

      Tue, 12/05/2017 - 03:30
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    • Sabio raises the game for customer experience with Bright UK acquisition

      Acquisition of Bright UK provides Sabio Group customers with best in class CX data insight services

      Mon, 03/19/2018 - 00:15
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    • Harnessing AI & Automation For Seamless Customer Journeys

      Harnessing AI and automation for your customer journeys can do wonders. But how? Join us as we cover how you can fully harvest the ROI of technology: delivering better service and improving your operational efficiency.

      Thu, 01/21/2021 - 12:00
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    • Travel in Lockdown – The roadmap for recovery one year on

      We're proud to partner up with Travolution in their virtual Business Breakfast webinar. Register below

      Wed, 03/24/2021 - 07:35
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    • Transforming Customer Contact | 2015

      With a fantastic range of industry speakers and demonstrations, Sabio's Transforming Customer Contact Conference will help you learn about new and innovative best in class technologies, network with your peers and industry experts, all taking plac

      Thu, 06/18/2015 - 07:00
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    • European Contact Centre & Customer Service Awards | 2016

      Sabio are proud to be in partnership with the Call Centre Management Association (CCMA) presenting this year's edition of the European Contact Centre & Customer Service Awards (ECCCSA's).

      Tue, 11/21/2017 - 07:00
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    • Disrupted Customer Contact | 2017

      Sabio's Disrupted Customer Contact 2017 is designed to help you make better decisions about your communications channels and create brilliant customer experiences.

      Thu, 02/23/2017 - 07:00
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    • The Art of CX | 2017

      We're taking the story to the next level with our The Art of CX event. The event will focus on the critical role that intelligent UX design needs to play to remove friction and deliver the experiences that really work for your customers.

      Thu, 08/12/2021 - 07:00
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    • Customer Engagement set to get smarter in 2019

      CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions and Voice of the Customer if organisations are to succeed in delivering brilliant customer experiences each and every time.

      Tue, 10/30/2018 - 01:12
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    • European Contact Centre and Customer Service Awards | 2017

      Sabio are proud sponsors of the European Contact Centre and Customer Service Awards! (ECCCSAs)

      Tue, 11/28/2017 - 07:00
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    • Sabio extends workforce optimisation capability with acquisition of Callware

      Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio as one of Europe’s leading contact centre consultancy and WFO specialists.

      Mon, 01/14/2019 - 02:18
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    • Sabio DISRUPT CX 2019 event to showcase brilliant customer experience delivery

      BGL Group, Direct Line Group and Forrester Research to speak and share insight into CX differentiation. Guest Speaker – technology correspondent, Rory Cellan-Jones. 24th April, The Brewery, London.

      Wed, 04/03/2019 - 10:53
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    • DAS UK selects Sabio Cloud CX platform to help deliver best-in-class Customer Experience

      Sabio transitions legacy DAS UK telephony/workforce optimisation systems to scalable hosted infrastructure, unlocking significant capex savings in first year.

      Thu, 07/11/2019 - 10:35
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    • Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution

      Automated post call survey tool enables precise CSAT analysis, helping the council to optimise engagement across key customer-facing activities

      Thu, 07/25/2019 - 10:45
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    • Sabio Group signs strategic partnership agreement with Dutch mobile and telecommunications provider

      Leading CX solutions specialist to provide operational support for contact centre activities across the Netherlands

      Mon, 11/11/2019 - 19:50
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    • ‘Authenticity is the key to successful Digital Customer Service’ says Sabio

      Sabio identifies 8 key steps to help organisations achieve authenticity across key digital channels such as Virtual Assistants and Chatbots

      Wed, 10/30/2019 - 10:55
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    • CX frustrations in 2020

      Conversational User Interfaces, smarter Journey Analytics and augmented voice set to reduce CX frustrations in 2020

      Wed, 12/04/2019 - 19:41
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    • Sabio Group Appoints New CEO

      Jonathan Gale appointed as Sabio Group CEO

      Mon, 12/09/2019 - 08:00
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    • HomeServe works with Sabio to unlock £1m plus annual return on its Speech Analytics investment

      Leading home assistance company combines speech analytics with effective stakeholder engagement to achieve seven-figure efficiency savings for each of the last three years

      Wed, 12/11/2019 - 11:10
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    • Sabio Group extends European customer experience capability with acquisition of Team vision

      Addition of Team vision confirms Sabio as a leading independent CX solutions provider in Western Europe.

      Mon, 01/13/2020 - 08:00
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    • Sabio Group recognised in The Sunday Times HSBC International Track 200

      Sabio Group, a leading independent Customer Experience solutions provider, has marked its continued expansion through a listing in the 2020 The Sunday Times HSBC I

      Tue, 02/18/2020 - 02:01
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    • Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre

      Following its recent acquisition of DVELP, a leading contact centre AI product and development company, Sabio Group has achieved Twilio Gold Partner Status as a Twilio Reseller Consulting Partner.

      Wed, 05/20/2020 - 19:18
      Read more

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