Online briefing gives contact centre managers opportunity to raise key concerns and hear answers from Government BEIS representative. The CCMA and Sabio to host Online Briefing, Wednesday 16th December, 12:00- 13.00
Sabio Group, Europe’s leading technology and services CX provider, has marked its continued expansion through a listing in the 2021 The Sunday Times HSBC International Track 200 – the annual ranking of Britain
Addition of Madrid-based Fonetic extends Sabio’s AI and Automation portfolio. Fonetic is one of Spain’s leading providers of specialist cloud-enabled voicebots, chatbots and Bots-as-a-Service offering.
Gartner published its Magic Quadrant for Contact Centre Infrastructure in the summer, and - as an Avaya Connect Platinum Partner – we were obviously delighted to see Avaya maintaining its strong position in the prestigious Visionary/Leader sector.
Entries for the European Call Centre and Customer Service Awards 2013 are now open, so organisations and individuals from across the contact centre and customer service industry are now wondering whether they have what it takes to win one of this
In an attempt to harvest more descriptive analytical data on your ACD call data, Sabio typically recommend enabling the External Call History feature within CMS as this will allow your business to achieve true cradle to grave reporting.
With organisations continuing to look to their contact centre for improvements in customer engagement across a broader range of channels, it's hardly surprising that this increased complexity has an inevitable impact on agent productivity.
The end of Sabio's financial year, in September, coincides with the annual Call Centre Expo event at the Kensington Olympia followed by the European Call Centre and Customer Service Awards (ECCCSA) gala dinner held at the Hilton Park Lane hotel.
Sabio has worked with Yorkshire Building Society, the UK's second largest building society, for over a decade developing, implementing and supporting a best practice Avaya-based communications and contact centre infrastructure to support the Socie