Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that leads change in the contact centre industry.
Sabio are proud sponsors of the European Contact Centre and Customer Service Awards, the largest and longest running awards in the customer contact industry!
Consumers have more power and influence than ever before and your brand is under increasing pressure to put the needs of your clients and customers first. At all times.
Online briefing gives contact centre managers opportunity to raise key concerns and hear answers from Government BEIS representative. The CCMA and Sabio to host Online Briefing, Wednesday 16th December, 12:00- 13.00
UK’s leading savings and investment platform signs-up CX expert to ensure high availability for its core contact centre and workforce automation solutions
Leading private healthcare provider engages Sabio to support key Avaya and Verint technologies enabling transition to next generation cloud CX platform
Sabio Group, Europe’s leading technology and services CX provider, has marked its continued expansion through a listing in the 2021 The Sunday Times HSBC International Track 200 – the annual ranking of Britain
Acquisition of makepositive, a Salesforce consulting partner, strengthens Sabio’s Human Service offer and signals increased focus on CRM Customer Engagement.
Addition of Madrid-based Fonetic extends Sabio’s AI and Automation portfolio. Fonetic is one of Spain’s leading providers of specialist cloud-enabled voicebots, chatbots and Bots-as-a-Service offering.
Allianz Direct’s success in delivering contact centre innovation at software speeds results in prestigious ECCCSA 20th edition Innovation and Technology award
How Contact Leeds and Sabio worked together to collect immediate and relevant customer feedback – at a fraction of the cost of previous postal feedback campaigns.
Gartner published its Magic Quadrant for Contact Centre Infrastructure in the summer, and - as an Avaya Connect Platinum Partner – we were obviously delighted to see Avaya maintaining its strong position in the prestigious Visionary/Leader sector.
Entries for the European Call Centre and Customer Service Awards 2013 are now open, so organisations and individuals from across the contact centre and customer service industry are now wondering whether they have what it takes to win one of this
In an attempt to harvest more descriptive analytical data on your ACD call data, Sabio typically recommend enabling the External Call History feature within CMS as this will allow your business to achieve true cradle to grave reporting.
With organisations continuing to look to their contact centre for improvements in customer engagement across a broader range of channels, it's hardly surprising that this increased complexity has an inevitable impact on agent productivity.
The end of Sabio's financial year, in September, coincides with the annual Call Centre Expo event at the Kensington Olympia followed by the European Call Centre and Customer Service Awards (ECCCSA) gala dinner held at the Hilton Park Lane hotel.
With customer service expectations continuing to rise, it's even more important for organisations to route interactions correctly to resolve customer issues as quickly as possible.
It's now universally accepted that collecting customer feedback is one of the most important activities that should be carried out by today's customer-centric organisations.
Sabio has worked with Yorkshire Building Society, the UK's second largest building society, for over a decade developing, implementing and supporting a best practice Avaya-based communications and contact centre infrastructure to support the Socie
In the early 1990's most call routing decisions were based on static agent groups, with manual manipulation based upon traffic arrival patterns and resourcing profiles.
