Why call centres should stop targeting agents on NPS

The common challenge we see within the contact centre is that agents are being targeted directly on an NPS score.

Watch this 2 min video to hear why we recommend that you stop doing this and start targeting agents on areas within their span of control.

Why call centres should stop targeting agents on NPS

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Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.

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