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HomeServe – Speech Analytics Business Improvements Story

Sabio InsightInsurance

HomeServe’s vision is to provide effortless customer experience. The deployment of Speech Analytics helped them to achieve that.

In this video case study, Alison Hanson, Director of Contact Centre Strategy at HomeServe discusses how implementing Speech Analytics has helped to identify pinch-points and process improvements to improve the customer experience.

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If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

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