Video - HomeServe: Speech Analytics Business Improvements Story

HomeServe’s vision is to provide effortless customer experience. The deployment of Speech Analytics helped them to achieve that.

In this video case study, Alison Hanson, Director of Contact Centre Strategy at HomeServe discusses how implementing Speech Analytics has helped to identify pinch-points and process improvements to improve the customer experience.

Download HomeServe Case Study

Solution

Intent Capture and Analysis

Pourquoi vos clients vous appellent-ils ? Les résultats pourraient bien vous surprendre. La solution Intent Capture & Analysis (IC&A) utilise Contact Center AI de Google Cloud pour comprendre pourquoi vos clients entrent en contact avec vous. Cela permet de vous fournir des informations précieuses qui servent à façonner vos futurs projets d’automatisation.

Solution :

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