Reducing the Scope of Payment Card Industry Data Security Standards (PCI DSS) compliance from the Contact Centre.
Semafone integrates with all your existing call centre technology including all telephony switches. You don’t have to upgrade or change your CRM or call recording technology either. The carrier hosted solutions give you additional flexibility. This means that you can add or remove agents according to seasonal demand. You can even include your home workers or third party call centre sites.
The video below demonstrates how Semafone verifies bank details and identifies customers.
To find out more about Making your Contact Centre PCI Compliant, download the Brochure here.
Video: Semafone Secure Card Transactions Over the Phone
Semafone enables businesses to comply with PCI legislation. The video demonstrates how Semafone can create secure card transactions to allow payments to be made over the telephone.
Video: Nuance Biometrics SpeechSecure
Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order to verify callers' identities based on characteristics of their specific vocal patterns.
Brochure: Optimise your communications with Sabio Network Services
Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.
Case Study: Unlocking operational savings for DAS
Working with Sabio, DAS deployed a core Avaya Aura® Contact Centre platform powering a range of specialist solutions including Speech Analytics, WFO and QM.
Blog: What is a customer experience strategy?
A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise. Find out everything you need to know about customer experience strategy.
Blog: Lessons from the lockdown: 4 things we’ve learnt about managing CX in an isolated world
So many businesses have been forced to change the way they work, almost overnight. We’ve learnt a few surprising things about customer experience (CX) along the way.
Blog: Breaking free from the first generation omni-channel trap
Traditional on premise platforms can leave you at a disadvantage when it comes to building true end-to-end customer engagement strategies
Blog: Taking the frustration out of digital payments
How Sabio is leveraging best practice PCI DSS secure card payments technology to enable digital card payments within its webchat and virtual assistant self-service channels
Blog: Brilliant Customer Experiences – everywhere, every time
Showcasing CX Innovation at DISRUPT CX 2019 Singapore
Video: Highlights – Sabio’s Disrupt CX 2019
Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.
Blog: Top 10 take-aways from DISRUPT CX 2019
Empowering management teams with the CX insight needed.
Blog: Can someone please just explain the cloud to me?
As individuals we’re all comfortable with using many different global cloud services every day via our smartphones, so it’s surprising how often the Sabio Solutions team still gets asked the following question: can someone please just explain the cloud to me?