Reducing the Scope of Payment Card Industry Data Security Standards (PCI DSS) compliance from the Contact Centre.
Semafone integrates with all your existing call centre technology including all telephony switches. You don’t have to upgrade or change your CRM or call recording technology either. The carrier hosted solutions give you additional flexibility. This means that you can add or remove agents according to seasonal demand. You can even include your home workers or third party call centre sites.
The video below demonstrates how Semafone verifies bank details and identifies customers.
To find out more about Making your Contact Centre PCI Compliant, download the Brochure here.
Video: Semafone Secure Card Transactions Over the Phone
Semafone enables businesses to comply with PCI legislation. The video demonstrates how Semafone can create secure card transactions to allow payments to be made over the telephone.
Video: Nuance Biometrics SpeechSecure
Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order to verify callers' identities based on characteristics of their specific vocal patterns.
Brochure: Optimise your communications with Sabio Network Services
Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.
Case study: Unlocking operational savings for DAS
Working with Sabio, DAS deployed a core Avaya Aura® Contact Centre platform powering a range of specialist solutions including Speech Analytics, WFO and QM.
Video: PCI Compliance and Payments
Sabio has worked with Semafone to help Avaya customers achieve PCI compliance cost-effectively and reducing customer payment frustrations.