Semafone Bank Account Verification and Customer Identification

Reducing the Scope of Payment Card Industry Data Security Standards (PCI DSS) compliance from the Contact Centre.

Semafone integrates with all your existing call centre technology including all telephony switches. You don’t have to upgrade or change your CRM or call recording technology either. The carrier hosted solutions give you additional flexibility. This means that you can add or remove agents according to seasonal demand. You can even include your home workers or third party call centre sites.

The video below demonstrates how Semafone verifies bank details and identifies customers.

To find out more about Making your Contact Centre PCI Compliant, download the Brochure here.