Every decade it seems that a new computing interaction paradigm emerges. In the 1990s it was the Web, Mobiles set the agenda in the 2000s, and Touch dominated throughout the 2010s along with the introduction of first-generation Assistants such as Alexa and Siri. However, with 2020 looming, we’re now experiencing a race to create a single interface for the user – and the Virtual Assistant era is upon us.
While AI continues to sit at the peak of the hype cycle, there’s no doubt that its broader influence is starting to have a significant impact on how organisations develop their CX strategies and deliver service to their customers. How Big Data, Machine Learning and AI are combining to create the smart CX data platforms essential for customer journey success.
Highlights of the White Paper include:
- Smart Analytics is the key to frictionless CX
- Breaking down your customer engagement reporting silos
- Enabling a joined-up approach to CX datasets
- Adopting a phased approach to CX data insight & analytics
- Getting more from your CX data with Sabio Insight
Blog: Missed out on the most anticipated virtual event of the summer? Fear not, we’ve got you covered…
Well, just a few weeks on from the completion of Sabio’s very own streaming series, CXNow – the summer’s most anticipated virtual event I’m sure you’ll agree – we felt it was time to reflect on what was an outstandingly successful few weeks on all things CX...
Podcast: CX Audio eBook
In this CX eBook, we explore what customer experience means and why now it’s more important than ever.
Video: Sabio Intent Capture & Analysis
Take your first step towards a digital voice channel. Intent Capture and Analysis (IC&A) uses Google Cloud’s Contact Centre AI to uncover reasons for calls into the contact centre.
Blog: Front, Middle and Back Office?
As another strange holiday season approaches, we can all relate to the emotions we go through on our way to the check-in desk at a busy airport. The excitement, the anticipation and in some cases the fatigue and frustration.
Blog: Give your automation and AI some people power
How to get your teams working together and feeling better.
Blog: How to set up successful speech analytics that benefit your business
If you haven’t tried speech analytics yet and don’t know where to start, this article is for you. I’m going to share my experiences and tops tips for setting up a speech analytics programme. I’ll also show you how to get the most out of speech analytics to support teams across your business.
White Paper: Contact Babel – UK Contact Centre Verticals: Utilities
While some incumbent utility companies have reported job losses and consolidation, the significant number of new players have gone some way to balancing this.
Case Study: Moneybarn Customer Experience feedback scores eclipse industry average
How Moneybarn used the Sabio Navigator Voice of the Customer feedback tool to help sustain industry-leading CX performance levels despite the pandemic
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