Workforce Management (WFM) solutions that help enhance the efficiency of customer operations have been around for decades – and there’s a good reason for that. With 70-75% of operational contact centre costs still accounted for by staffing-related costs, there’s an ongoing requirement for effective WFM solutions that can optimise planning and CX operational processes.

We're proud to be Platinum Sponsors for Genesys Xperience 2024!

Imagine a world where artificial intelligence (AI) and human expertise seamlessly intertwine, transforming the contact centre landscape as we know it?  

As proud sponsors of the Forum Customer Strategy & Planning Conference, we're thrilled to be part of this highly-rated event, designed specifically to spotlight industry trends and innovative thought leadership, while also delivering practical skills and fostering fresh perspectives.

Is your organisation leveraging the latest technology to deliver outstanding customer experiences?  

• Sabio Named ‘Enterprise Cloud Partner of the Year – International’ by Avaya at Avaya Engage 
• Award comes days after Sabio Recognised Twice at Verint’s EMEA Partner Summit 

If you are currently working on transformation programmes within AI, if you are responsible for identifying improvements within the contact centre or if you are responsible for maintaining your customer experience within AI, the Sabio AI Community Day is for you! 

We work in the most valuable industry in business. Not only do we hold the keys to business success through data and all the conversations had with customers, but we work in the most friendly, warm and welcoming sector. Celebrating all this is something I love doing each year at the UK National Contact Centre Awards. The big question is what does it take to be the best in our industry?  

Genesys Engage is powerful, but can be complex to manage, especially when customer needs change fast.

Sabio Group has announced its new Wellbeing Companion solution is now available on the Genesys AppFoundry.  

These days, many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still focused on routine marketing activities and sales administration, or is it truly driving transformative change across the entire customer journey? 

I hosted a really thought-provoking panel discussion recently at Sabio's Disrupt event in London, joining executives from across sectors to explore the critical topic of vulnerability in the contact centre.  

Generative Artificial Intelligence is redefining not only how brands interact with customers, but also how they optimise their internal resources to deliver more personalised and efficient services.

Highlights of the project include; 

Sabio Group, the global digital customer experience (CX) transformation services specialist, has secured a new contract with a leading Swedish energy provider.