• Kisio selects Genesys Cloud as its new telephony system across 15 sites in France
• The strategic project is the first step in Kisio’s digital transformation journey 
• Sabio Group is providing technical implementation expertise and ongoing support and maintenance services

• Sabio is named as a supplier on the 13th iteration of the national framework
• G-Cloud assists all public sector organisations – such as the NHS and local councils - when purchasing cloud-based computing services
• Sabio is now recognised as a Cloud Software and Cloud Support supplier to the UK public sector

• CityFibre is the UK’s largest independent full fibre platform 
• CityFibre has completed 25% of its 8 million home rollout and is building a new generation of full fibre infrastructure for the UK
• Sabio’s ‘makepositive’ to support CityFibre’s growth by implementing and maintaining Salesforce Marketing Cloud & ongoing CRM engagement expertise

Disrupt is back in February 2023!

• Sabio Incex analyses the needs and expectations of Spanish customers across several sectors
• 2,000 consumers were surveyed as part of the research across Banking, Insurance, Telecommunications, Utilities, Transport, Logistics, Hotels and Retail

Highlights of the 2022 research include:

• Sabio INCEX analiza las necesidades y expectativas de los clientes de distintos sectores en España
• En el marco de este estudio, se ha entrevistado a 2000 consumidores de los segmentos banca, seguros, telecomunicaciones, utilities, transporte, logística, hostelería y retail

El informe de 2022 ha dado a conocer, entre otros, los siguientes datos destacados:

According to analysis from Research and Markets, the global market for Intelligent Virtual Assistants (also referred to as “bots”) is set to be worth almost $41 billion by 2027 – that’s a 6x increase on 2021 numbers. Driving this anticipated growth are the tangible customer service and operational efficiency benefits achievable through the deployment of AI-enabled Intelligent Virtual Assistants. 

• Sabio supporting its phased Genesys Cloud CX™ customer experience solution roll-out
• Project involves more than 500 contact centre agents across 18 countries
• Sabio will also provide managed services support for all regions in multi-year agreement

• Sabio colabora en la puesta en marcha progresiva de la solución CX impulsada a través de Genesys Cloud CX™
• El proyecto implica a más de 500 agentes de contact centres en 18 países
• Sabio también ha sellado un acuerdo de varios años para ayudar en la gestión de los servicios en todas las regiones

It's seven years since Amazon launched its Echo smart speaker, introducing us all to Alexa and taking the virtual assistant mainstream.

To empower your people, arm them with powerful technology and solutions to deliver excellent CX to your customers, from anywhere.

• Award-winning journalist, BBC presenter and multi-published author, Tim Harford OBE, will entertain delegates at Sabio’s UK event in February
• He is joined by Bruce Daisley, the former European boss of social media giant, Twitter, as additional keynote speaker on the day
• Disrupt ‘23 will take place at The Brewery, London on Tuesday, February 7th, in front of 750+ customer experience (CX) & digital transformation industry leaders

• Sabio funding two placements at Code Ninjas’ facility near Glasgow
• Strengthens Sabio’s commitment to science, technology, engineering, arts and mathematics (STEAM) initiatives
• Code Ninjas enables kids to learn how to code while building their own video games & gaining problem solving, critical thinking and STEAM skills

In the latest episode of the Sabio & 'Get out of Wrap' podcast sessions, Eugene Neale of loveholidays talks all things chatbot, and shares how AI & Automation has transformed the business.