• Sabio Group’s CINO, Stuart Dorman, joined leading retailers and grocers to discuss the potential of AI – with a particular focus on Generative AI 
• The event saw leading minds from the likes of the Retail Trust, Ralph Lauren, Estee Lauder, Starbucks, Burberry, Marks and Spencer and Lidl debating current challenges and opportunities in the industry 
• Nutun CX, the Durban-based contact centre BPO, joined other renowned South African CX thought leaders to discuss the nation’s credentials as an outsource location for brands 
• Delegates also covered the importance

The 2023-24 UK Customer Experience Decision-Makers' Guide is based on surveys with 209 UK organisations and 1,000+ interviews with UK consumers.

The recent shift in customer behaviour has had a radical impact on contact strategy and the means to deliver it.

For the same reasons that the language of ‘call centre’ evolved into ‘contact centre’, we are now witnessing another leap forward, but what does this mean for you?

This, the latest edition of CX Realities has had time on its side; we can now fully reflect on the combined impact of the pandemic and cost-of-living challenges as back-to-back crises.

Exceptional CX is driven by leaders who aren't afraid to break boundaries, challenge themselves, and harness innovation. Together let's push the limits and create a brilliant #customerexperience for every person, everywhere, every time.

Les dirigeants sont à l'origine d'un CX exceptionnel qui n'ont pas peur de dépasser les limites, d’oser se lancer des défis et d’exploiter l'innovation. Ensemble, repoussons les limites et créons une expérience client brillante pour chacun, partout, chaque fois.

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

ARE YOU A WORKFORCE MANAGEMENT SPECALIST?

If you're a planning, insight or transformation specialist then the Sabio WFM Community Day is designed with you in mind. You'll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in planning and resourcing and learn how organisations are solving these through innovative solutions and best practice.

Innovating your contact centre with Twilio Flex.

The customer experience (CX) landscape constantly evolves. 

With new technologies, increased competition, and higher customer expectation, the ability to deliver exceptional CX continues to be a challenge – so sitting still isn’t an option... 

Sabio Group, the global digital experience transformation services specialist, today announced the successful launch of an innovative ‘Alexa-like’ virtual assistant solution for Vodafone Spain that has dramatically improved customer satisfaction.  

Le Groupe Sabio, spécialiste mondial des services de transformation de l'expérience digitale, a annoncé aujourd'hui le lancement réussi d'une solution innovante d'assistant virtuel de type Alexa pour Vodafone Espagne, qui a considérablement amélioré la satisfaction des clients. 

We're proud to be sponsors of Twilio Signal taking place 31st October 2023.

Sabio Group, the global digital experience transformation services specialist, today announced the launch of its new Sabio Salesforce Practice.

We're excited to sponsor Journeys with Avaya on 7th December 2023. 

Attend our webinar to learn how Generative AI, when integrated into specific Salesforce functionalities, has the potential to magnify the technology’s effect across corporate landscapes, and what steps your organisation needs to take in order to start your AI journey.

I recently had the privilege of speaking at the Unleashing Digital Customer Experience conference in Amsterdam.  

How AI and Automation are impacting the customer journey.
 

Sabio Group today announced the first tranche of its staff have become newly certified as Salesforce AI Associates and Salesforce Data Cloud specialists. 

Sabio, partenaire et sponsor de G-Summit, qui aura lieu le 29 novembre 2023 au centre de conférences Le Verso-Victoire à Paris.

Artificial intelligence (AI) promises immense opportunities for boosting efficiencies, uncovering insights, and driving innovation across all business functions.