The rise of the tech savvy consumer! To kick-start Season 2 we are joined by Kate Russell to discuss how companies can contend with a new level of digital understanding while maintaining effortless and memorable customer experience.

As we come to the end of Season 1 of The CX Chat, Craig Pumfrey interviews Matt and Simon in their pod booth to talk about their journey and best bits throughout the series.

In our season finale, Martin Hill Wilson joins Matt and Simon to discuss and get a clear picture of what CX leaders, particularly service leaders are doing to plan or prepare for the recession.

In this week's episode, Alex Barker joins the 'pod booth' with Matt and Simon to discuss different approaches organisations need to take to bring insight data to life.

Disrupt 2022 took place on the 5th April. Delegates joined us to discover how to unlock the potential of your people, technology and experience. 

• Agreement strengthens ‘makepositive’ and Sabio’s Salesforce expertise across Iberia, specifically in Salesforce Service Cloud & Service Cloud Voice
• Sabio’s ‘makepositive’ - which has offices in London, Manchester and India - joins small group of technology vendors able to service the Spanish market with both CX and CRM expertise
• Further strengthens Sabio’s commitment to Salesforce following its recent acquisition of ‘makepositive’

In this week's episode, Mark Adams joins Simon and Matt to talk about how service design contributes to the experience you want to deliver to your people, teams, customers and members.

In this week's episode, Rob Flowers joins Simon and Matt to talk about the core role, culture and effectiveness of a Learning & Development (L&D) function.

Marks & Spencer offers high quality fashion, award-winning food and stylish homeware. Founded more than a century ago and with 1463 stores across 57 countries, they are one of the UK’s leading retailers.

In this week's episode, Jonathan George joins the 'pod booth' to discuss top tips on CX transformation, pitfalls to avoid and how to make an impact fast.

In this week's podcast, we are joined by Dr Andrew Muir Wood to discuss his project - Meals for the NHS that helps to provide front line workers at London's NHS Hospitals with meals through the COVID crisis

In this episode, we are joined by guest speakers, Amanda Reynolds and Craig Pumfrey to discuss agile service and how companies need to improve their approach and shift their mindset during unprecedented times

Psychological safety and how it could help you beat the competition

In this week's podcast we discuss culture & employee engagement and why it's so important to engage staff.

HomeServe’s vision is to provide effortless customer experience. The deployment of Speech Analytics helped them to achieve that. 

LV= has been on a journey to evolve their Workforce Management activities by creating a better experience for their customers and employees.

In this episode we debate CX delivery and the trifecta of effectiveness, ease and emotion assessing each component and its impact on the overall customer experience

Allianz Direct’s success in delivering contact centre innovation at software speeds results in prestigious ECCCSA 20th edition Innovation and Technology award