The UK customer service sector is clearly in for a challenging time this year, particularly given the twin pressures of an economy recovering slowly from recession and today's increasingly Internet-enabled consumer landscape.

In S2. EP4, Kate Thornton joins Matt and Simon in the pod booth to share her experiences as a CX leader walking in the shoes of the employees.

It's very easy to get confused by all the different routing techniques and approaches currently available. Which one is likely to be most appropriate for your organisation's current state of development?

HomeServe’s purpose is to make home repairs and improvements easy, and the company’s vision is to be the world’s largest and most trusted provider of these services. For HomeServe, the customer is at the heart of everything they do.

How Contact Leeds and Sabio worked together to collect immediate and relevant customer feedback – at a fraction of the cost of previous postal feedback campaigns.

In this week's episode, Matt and Simon is joined by James Edge to discuss his view on the impact COVID-19 has had on the e-commerce and logistics sector.

On 11th March 2009, the certificates in certain releases of Avaya Communication Manager, Application Enablement Services, and Modular Messaging will expire. How will this effect your business? Make sure you don't get caught out!

Today’s customer service environment presents an exciting challenge for both contact centre operators and their many different technology providers.

In this week's episode, James Dodkins, Customer Experience Rockstar joins the pod booth to discuss his concept 'Proactive Experience Recovery' and why companies should adapt this into their business approach.

The rise of the tech savvy consumer! To kick-start Season 2 we are joined by Kate Russell to discuss how companies can contend with a new level of digital understanding while maintaining effortless and memorable customer experience.

Sabio ha presentado el webinar ¿Cómo construir CX personalizada con Twilio? en el que han participado Daniel Gil, Solutions Architect en Sabio España, David Ruiz de la Hermosa, Solution Specialist en Sabio España, Benjamín Granados, Senior Developer Evangelist en Twilio y Luis Javier Polvorinos, Head of Business Development en Sabio España, como presentador del evento. 

As we come to the end of Season 1 of The CX Chat, Craig Pumfrey interviews Matt and Simon in their pod booth to talk about their journey and best bits throughout the series.

In our season finale, Martin Hill Wilson joins Matt and Simon to discuss and get a clear picture of what CX leaders, particularly service leaders are doing to plan or prepare for the recession.

In this week's episode, Alex Barker joins the 'pod booth' with Matt and Simon to discuss different approaches organisations need to take to bring insight data to life.

Disrupt 2022 took place on the 5th April. Delegates joined us to discover how to unlock the potential of your people, technology and experience. 

• Agreement strengthens ‘makepositive’ and Sabio’s Salesforce expertise across Iberia, specifically in Salesforce Service Cloud & Service Cloud Voice
• Sabio’s ‘makepositive’ - which has offices in London, Manchester and India - joins small group of technology vendors able to service the Spanish market with both CX and CRM expertise
• Further strengthens Sabio’s commitment to Salesforce following its recent acquisition of ‘makepositive’

• Este acuerdo refuerza la especialización en Salesforce de makepositive y Sabio en toda España, sobre todo en las soluciones Salesforce Service Cloud y Service Cloud Voice
• makepositive, que forma parte del Grupo Sabio, se une al selecto grupo de proveedores tecnológicos en España con experiencia en CX y en CRM
• Además, consolida el compromiso de Sabio con Salesforce tras la reciente adquisición de makepositive por parte del Grupo

HomeServe es una empresa internacional de reparaciones en el hogar cuyos trabajadores especializados y tecnologías ayudan a los clientes a gestionar el mantenimiento de sus casas. Con más de 7.400 empleados en todo el mundo, HomeServe cuenta con unos 8,4 millones de clientes inscritos en Estados Unidos, Canadá, Reino Unido, Francia, Bélgica, España, Portugal y Japón, además de una red de 64.000 oficios cualificados.

In this week's episode, Mark Adams joins Simon and Matt to talk about how service design contributes to the experience you want to deliver to your people, teams, customers and members.

In this week's episode, Rob Flowers joins Simon and Matt to talk about the core role, culture and effectiveness of a Learning & Development (L&D) function.

Marks & Spencer offers high quality fashion, award-winning food and stylish homeware. Founded more than a century ago and with 1463 stores across 57 countries, they are one of the UK’s leading retailers.

Marks & Spencer es una compañía especializada en la venta de ropa de calidad, productos alimenticios exclusivos y menaje del hogar a la última. Fundada hace más de un siglo, y con 1463 tiendas en 57 países, se trata de una de las empresas minoristas más destacadas de Reino Unido.

In this week's episode, Jonathan George joins the 'pod booth' to discuss top tips on CX transformation, pitfalls to avoid and how to make an impact fast.