In this week's podcast, we are joined by Dr Andrew Muir Wood to discuss his project - Meals for the NHS that helps to provide front line workers at London's NHS Hospitals with meals through the COVID crisis

In this episode, we are joined by guest speakers, Amanda Reynolds and Craig Pumfrey to discuss agile service and how companies need to improve their approach and shift their mindset during unprecedented times

Psychological safety and how it could help you beat the competition

In this week's podcast we discuss culture & employee engagement and why it's so important to engage staff.

HomeServe’s vision is to provide effortless customer experience. The deployment of Speech Analytics helped them to achieve that. 

LV= has been on a journey to evolve their Workforce Management activities by creating a better experience for their customers and employees.

In this episode we debate CX delivery and the trifecta of effectiveness, ease and emotion assessing each component and its impact on the overall customer experience

Allianz Direct’s success in delivering contact centre innovation at software speeds results in prestigious ECCCSA 20th edition Innovation and Technology award

Descubre los principales casos de éxito CX de Sabio con compañías nacionales e internacionales y asiste a las conferencias de nuestros invitados de excepción, Mario Alonso Puig y Daniel Lacalle

Sabio’s Centre of Excellence will be filled with a mixture of experienced specialist software and technology architects.

Addition of Madrid-based Fonetic extends Sabio’s AI and Automation portfolio. Fonetic is one of Spain’s leading providers of specialist cloud-enabled voicebots, chatbots and Bots-as-a-Service offering.

Acquisition of makepositive, a Salesforce consulting partner, strengthens Sabio’s Human Service offer and signals increased focus on CRM Customer Engagement.