In this week's podcast we discuss culture & employee engagement and why it's so important to engage staff.

HomeServe’s vision is to provide effortless customer experience. The deployment of Speech Analytics helped them to achieve that. 

LV= has been on a journey to evolve their Workforce Management activities by creating a better experience for their customers and employees.

In this episode we debate CX delivery and the trifecta of effectiveness, ease and emotion assessing each component and its impact on the overall customer experience

Allianz Direct’s success in delivering contact centre innovation at software speeds results in prestigious ECCCSA 20th edition Innovation and Technology award

Sabio’s Centre of Excellence will be filled with a mixture of experienced specialist software and technology architects.

Addition of Madrid-based Fonetic extends Sabio’s AI and Automation portfolio. Fonetic is one of Spain’s leading providers of specialist cloud-enabled voicebots, chatbots and Bots-as-a-Service offering.

Acquisition of makepositive, a Salesforce consulting partner, strengthens Sabio’s Human Service offer and signals increased focus on CRM Customer Engagement.

Sabio Group, Europe’s leading technology and services CX provider, has marked its continued expansion through a listing in the 2021 The Sunday Times HSBC International Track 200 – the annual ranking of Britain’s Top 200 private companies with the fastest growing international sales.

Leading private healthcare provider engages Sabio to support key Avaya and Verint technologies enabling transition to next generation cloud CX platform

• Renowned physician, surgeon & specialist leadership, health and wellbeing speaker, Mario Alonso Puig, will close the one-day conference on Wednesday, June 8th  
• Dr. Puig is joined by Daniel Lacalle, one of Spain’s most influential economists and professors as well as a leading author 
• Journalist and TV presenter, Angie Rigueiro, will host the event, which is being held at La Casa de Lector, Matadero de Madrid 

UK’s leading savings and investment platform signs-up CX expert to ensure high availability for its core contact centre and workforce automation solutions

CCMA contact centre performance initiative will be powered by Sabio Index – the UK’s leading online benchmarking tool