Impact of Consumer Technology Trends on the Contact Centre - Home Retail Group

In this video Steve Carson, Director of Retail and Customer Operations at Home Retail Group discusses his key findings from the study visit to Silicon Valley.

Steve also comments on how Consumer Technology Trends are impacting Home Retail Group as well as his highlights from the Facebook and Avaya sessions.

Impact of Consumer Technology Trends on the Contact Centre - Home Retail Group

 

Topics Include:

  • Your relationship with Sabio
  • Main take-away from the CIO study visit
  • Benefits from the trip
  • Highlights from Facebook and Avaya sessions
  • Key findings and how you will apply them to your organisation
  • Future proofing your organisation
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