Avaya Oceana®

Deliver the experience your customers expect. A single integrated solution that supports your entire customer experience strategy.

Sabio leads the way in becoming the first CX provider outside the US to attain full accreditation to sell, design, implement and support solutions based on the Avaya Oceana omnichannel customer engagement platform.

Avaya Oceana® supports all media types including traditional voice, web and mobile chat, web and mobile voice, web and mobile video, email, conversational SMS, intelligent chatbot, co-browse, social media and internet of Things (IoT), all across variety of different devices.

Avaya Oceana® integrates seamlessly with existing Avaya customer engagement solutions and third-party applications. It enables you to deliver a unified omnichannel experience that is integrated at both the channel and data levels.

With this foundation, you gain unprecedented flexibility to customise workflows. It's no longer about building routing rules but to design and execute business strategies that deliver optimal customer experiences and produce superior outcomes.

As consumer and competitive pressure grows to digitise more processes from end to end, why fall behind? Communications are at the core of most businesses' success. By implementing Avaya Oceana® your organisation can offer your customers a truly differentiated experience.

To find out more download the Avaya Oceana® Solution brochure or contact us at [email protected] or 0344 412 3000.