BGL Group, Direct Line Group and Forrester Research to speak and share insight into CX differentiation. Guest Speaker – technology correspondent, Rory Cellan-Jones. 24th April, The Brewery, London.
The Sabio Group is to showcase brilliant customer experience best practice at its upcoming DISRUPT CX 2019 conference that’s being held in London on the 24th of April.
DISRUPT CX 2019 will address the challenges organisations face in responding to customer experience requirements. The agenda features best practice updates from leading brands including BGL Group and Direct Line Group, innovation insights from Rory Cellan-Jones, the leading TV Technology Correspondent, as well as the latest digital customer experience expertise from Forrester Research’s Principal Analyst for Customer Experience, Joanna van den Brink-Quintanilha.
“DISRUPT CX 2019 is a great opportunity for attendees to hear directly how best practice CX leaders are re-inventing customer journeys to deliver brilliant customer experiences,” said the Sabio Group’s CEO Andy Roberts. “With insight from major global brands, as well as presentations from CX technology innovators, we’ve got an agenda that’s designed to equip brands with the expertise and customer experience insight required to stay ahead of the game.”
“In the last decade we have seen unprecedented levels of innovation, with digital experiences that have completely disrupted the way that we engage with organisations – and with each other,” added Sabio’s Chief Innovation Officer, Stuart Dorman. “This pace of change shows no sign of slowing down, indeed over the next five years we expect similar innovative pressures to be applied to human assisted customer journeys. What’s clear is that the contact centre is about to get disrupted.”
Sabio’s DISRUPT CX 2019 event is supported by a number of leading CX technology sponsors, including Avaya, Verint, Semafone, Gamma and Now Interact. The event also features a CX Lab showcase featuring customer experience solutions – from customer journey mapping and user experience design through to technical deployment, ongoing support and engagement analytics.