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  • Sabio Solutions
    • Sabio’s Thin Client CTI solution secures full Avaya DevConnect Compliant status

      Sabio, the contact centre services and solutions company, has announced that its innovative Thin Client CTI desktop application has secured full Avaya DevConnect Compliant status following in-depth testing by Avaya’s technical team.

      Tue, 03/31/2009 - 00:06
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    • Sabio strengthens PCI compliance for Avaya customers with powerful Semafone technology

      Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.

      Tue, 07/01/2014 - 11:00
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    • Sabio OnDemand delivers world-leading Avaya functionality as part of fully integrated hosted contact centre offering

      Sabio, the leading contact centre technology specialist, has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators with access to the world’s most popular Customer Engagement Solutions from A

      Thu, 03/05/2015 - 01:10
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    • BGL Group chooses Sabio for next generation Verint Workforce Management project

      Contact centre technology specialist Sabio is initially implementing Verint WFM to support BGL Group’s 1,200-strong contact centre operation, before extending the rollout to support web and back-office operations

      Tue, 02/02/2016 - 00:54
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    • Customer contact technology specialist secures Gamma Platinum Partner accreditation

      Gamma, the rapidly growing technology-based provider of communications services to the UK business market, has accredited customer contact technology specialist Sabio with Platinum Partner status.

      Tue, 02/09/2016 - 03:02
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    • Saga selects Sabio for critical customer contact centre support

      Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.

      Wed, 02/24/2016 - 01:26
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    • Logistics firm DX selects Sabio for telephone infrastructure

      DX (Group) plc has chosen Sabio to deploy a hosted communications platform that makes it much easier for customers to contact the company

      Tue, 04/12/2016 - 01:12
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    • easyJet selects Sabio for Avaya upgrade and technology support

      Sabio to deliver expert support and pro-active monitoring for easyJet’s Operational Service Desk

      Tue, 11/29/2016 - 11:15
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    • HomeServe unlocks operational performance improvements with Speech Analytics solution from Sabio

      Powerful Verint Speech Analytics system zeros in on average hold times; identifies actions to improve First Contact Resolution by reducing repeat calls

      Tue, 12/06/2016 - 03:46
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    • Insurance giant targets significant savings through Speech Analytics project

      Sabio deploys Verint Speech Analytics solution across BGL Group’s UK contact centre network

      Tue, 01/10/2017 - 03:49
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    • Sabio strengthens customer engagement analytics portfolio with acquisition of Rapport insight and analysis business

      Announcement follows Lyceum Capital’s recent strategic investment in Sabio and support for acquisition-driven growth plans.

      Tue, 03/14/2017 - 02:17
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    • Ten Key Steps that businesses should follow to ensure Speech Analytics Success

      .Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments.

      Tue, 08/15/2017 - 03:26
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    • Avaya Aura R6 and Call Centre Elite R6 systems users – find out your options on the Sabio stand at Call & Contact Centre Expo 2018

      Avaya’s 2017 Contact Centre Partner of the Year explains migration and upgrade options for Avaya Aura R6 and Call Centre Elite R6 customers

      Tue, 03/20/2018 - 03:20
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    • DatapointEurope secures Avaya Spain’s 2017 Contact Centre Partner of the Year Award

      Leading CX technology specialist wins another major award for The Sabio Group

      Thu, 05/03/2018 - 11:16
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    • Sabio DISRUPT CX 2019 event to showcase brilliant customer experience delivery

      BGL Group, Direct Line Group and Forrester Research to speak and share insight into CX differentiation. Guest Speaker – technology correspondent, Rory Cellan-Jones. 24th April, The Brewery, London.

      Wed, 04/03/2019 - 10:53
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    • Outbound campaign technology considerations

      Claudia Hathway, editor at Customer Strategy, interviewed Mark Hamblin, Sabio's Head of Customer Interaction Management, to find out more about what an organisation should consider when developing their outbound campaign and their use of dialler t

      Mon, 04/19/2010 - 12:00
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    • Sabio Group enters Sunday Times BDO Profit Track 100

      CX specialist’s ranking reflects almost 50% profit increase over past three financial years, during period of sustained organic growth and acquisitions

      Tue, 04/27/2021 - 18:56
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    • Self-Healing Support Services – Really?

      Well, yes! The technology is available and has been for some time. The real decision is - should you deploy self-healing monitoring products?

      Mon, 11/12/2012 - 12:00
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    • Cradle to Grave Reporting on Avaya Aura CMS

      In an attempt to harvest more descriptive analytical data on your ACD call data, Sabio typically recommend enabling the External Call History feature within CMS as this will allow your business to achieve true cradle to grave reporting.

      Thu, 03/21/2013 - 12:00
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    • WFM (workforce management) vs WFO (workforce optimisation)

      It's not uncommon for people to get confused between acronyms or software category types and one common mistake in our industry is thinking WFM is the same as WFO.

      Tue, 07/16/2013 - 12:00
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    • What functionality should an idea WFM system provide to you?

      The starting point for an ideal WFM system is the ability to forecast based on historical data and easily manipulate it.

      Wed, 07/31/2013 - 12:00
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    • Hang on a minute… Avaya Aura Workforce Optimisation R12… what is that all about?

      You may be forgiven for not being aware of the launch of the Avaya Aura Workforce Optimisation R12 product suite.

      Wed, 08/21/2013 - 12:00
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    • The Avaya skills you need – when you need them

      With organisations continuing to look to their contact centre for improvements in customer engagement across a broader range of channels, it's hardly surprising that this increased complexity has an inevitable impact on agent productivity.

      Mon, 09/16/2013 - 12:00
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    • 8 steps for a best practice customer feedback process

      It's now universally accepted that collecting customer feedback is one of the most important activities that should be carried out by today's customer-centric organisations.

      Sun, 05/04/2014 - 12:00
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    • What is Sabio Network Services?

      So who are Sabio Network Services and what do they provide? We posed some questions to Paul Betteridge, SNS (Sabio Network Services) Billing and Operations Manager, to find out more...

      Wed, 09/03/2014 - 12:00
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    • Transition to an OnDemand hosted IP Office with Avaya Contact Centre Select

      For organisations wanting to optimise investment in their Avaya CS1000 platform, but still not miss out on the opportunities offered by the latest open standard SIP architectures, migrating to a hosted platform represents a smart choice.

      Wed, 05/13/2015 - 12:00
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    • How to get your own Innovation Lab up and running

      With so many different technologies and opportunities available, it’s often daunting for contact centre management to determine exactly what to do next to improve customer experience.

      Thu, 01/28/2016 - 12:00
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    • Gartner confirms Avaya as a Contact Centre Infrastructure leader

      It was great to see Avaya again positioned as a Leader in the new 2016 Gartner Magic Quadrant for Contact Centre Infrastructure announced at the start of this month.

      Tue, 08/17/2021 - 12:00
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    • Five steps to Chatbot success

      The fact that Facebook Messenger chatbots scaled from zero to 100,000 in just the 14 months to April this year seems to support those industry commentators who suggest that AI-enabled technologies really are starting to replace the contact centre

      Thu, 08/17/2017 - 12:00
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    • Another critical MaaS save helps prevent major service outage

      Earlier this month, leading UK digital retailer took advantage of the proactive intervention capabilities of Sabio’s MaaS Monitoring-as-a-Service solution to prevent a potential outage in the run-up to Black Friday.

      Wed, 12/20/2017 - 12:00
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    • Optimising performance for your most expensive contact centre investment

      Reflecting on Verint’s recent European Partner Summit in Athens, it struck me that - despite our industry’s ongoing evolution towards AI, machine learning and automation – it’s still people that account for around 70% of contact centre expenditure

      Mon, 07/09/2018 - 12:00
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    • New guidance rings the changes for securing telephone payments

      The “voice of the customer” takes on a very literal meaning when you’re dealing with contact centre security.

      Mon, 08/16/2021 - 12:00
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    • Can someone please just explain the cloud to me?

      As individuals we’re all comfortable with using many different global cloud services every day via our smartphones, so it’s surprising how often the Sabio Solutions team still gets asked the following question: can someone please just explain the

      Wed, 04/17/2019 - 12:00
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    • Top 10 take-aways from DISRUPT CX 2019

      Empowering management teams with the CX insight needed.

      Wed, 05/08/2019 - 12:00
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    • Brilliant Customer Experiences – everywhere, every time

      Showcasing CX Innovation at DISRUPT CX 2019 Singapore

      Tue, 07/02/2019 - 12:00
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    • Taking the frustration out of digital payments

      How Sabio is leveraging best practice PCI DSS secure card payments technology to enable digital card payments within its webchat and virtual assistant self-service channels

      Tue, 08/13/2019 - 12:00
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    • Breaking free from the first generation omni-channel trap

      Traditional on premise platforms can leave you at a disadvantage when it comes to building true end-to-end customer engagement strategies

      Tue, 09/03/2019 - 12:00
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    • Lessons from the lockdown: 4 things we’ve learnt about managing CX in an isolated world

      So many businesses have been forced to change the way they work, almost overnight. We’ve learnt a few surprising things about customer experience (CX) along the way.

      Thu, 04/23/2020 - 12:00
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    • What is a customer experience strategy?

      A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise.

      Mon, 11/16/2020 - 12:00
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    • What is customer experience?

      Find out what customer experience or ‘CX’ is and why it matters. Discover how to improve customer experience to benefit both your business and your clients.

      Mon, 12/07/2020 - 12:00
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    • Okay, you’re in the Cloud. Now what?

      Using the cloud to power your CX is just the beginning of the story. The rest is written by you and your team.

      Fri, 08/13/2021 - 12:00
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