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Customer Experience

Optimising Your Contact Centre’s Performance with Workforce Management

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In this webinar, we covered how you can get the most out of your WFM solution.15 Sep 2020 13:00

Workforce Management is key to optimising your contact centre’s performance. But how do you get the most out of your WFM solution? Watch our webinar as we cover forecasting and scheduling with the Verint solution.

Panelists:
  • Dan Stimpson, Head of WFO Solutions, Sabio
  • Jim Fleming, WFH Solutions Consultant, Sabio

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