Sabio Group has positioned itself at the forefront of digital transformation in Spain following the success of its annual customer experience (CX) event in Madrid. 

Sabio welcomed more than 500 guests and a selection of celebrity speakers to its flagship event, held at the La Casa de Lector, Matadero de Madrid.

Dominating the agenda was the latest digital transformation trends, as well as the business benefits and importance of brands in providing memorable digital customer experiences.

Sabio Group, the digital customer experience (CX) transformation specialist, has launched a new white paper which shines a light on the convergence of the Contact Centre, AI & Automation and Customer Relationship Management markets.

Sabio Group, the digital CX transformation specialist, has been recognised twice at an annual partner summit held to celebrate customer engagement successes across the EMEA region.

The Verint Partner Summit – held in Mallorca, Spain – saw Sabio honoured for its achievements in supporting Verint solutions and helping its customers succeed.

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled a selection of celebrity guests as part of its upcoming digital transformation event, ‘Disrupt’. 

Dr. Mario Alonso Puig, the specialist physician, surgeon and motivational health and wellbeing speaker, will close the one-day conference in Madrid in June. 

Dr Puig, a physician and surgeon at Harvard University Medical School, has dedicated much of his life to investigating how to unfold human potential in times of challenge, uncertainty and change. 

‘makepositive’, part of Sabio Group, is extending its Salesforce capabilities into Spain, joining a small group of technology vendors capable of serving the Spanish market with customer experience (CX) and customer relationship management (CRM) expertise.

‘makepositive’, Sabio’s CRM consultancy with offices in London, Manchester and India, has signed an agreement which will see it position itself amongst the leading Spanish CRM specialists, specifically related to Salesforce’s Service Cloud offering.

Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels.

NEXT GENERATION CX CAPABILITIES

Traditionally customer engagement technologies have been largely polarised – you’ve either been a CRM-led customer engagement operation with a largely silo-ed contact centre, a dedicated service desk style operation, or more contact centre focused with basic screen pop links or advisors left to source data manually.

Sabio Group, the digital customer experience (CX) transformation specialist, has expanded its partnerships with Google Cloud and Twilio by building a new solution to rapidly deploy Google Cloud Contact Center AI (CCAI) across the Twilio Flex platform.