Sabio Group has enhanced its contact centre agent wellbeing offering following its acquisition of leading workplace mental health platform provider, People Matter.

The digital customer experience (CX) transformation specialist announced completion of the acquisition today in a move that enriches its current intellectual property (IP).

People Matter specialise in helping organisations measure and improve mental wellbeing in the workplace – recognising warning signs and helping companies address pressure points quickly.

In the year to Sept 30th 2021, the Group’s turnover increased by 52.8% to £152.5m (2020: £99.8m) while gross profit jumped 43% to £54.5m.

The Group’s annuity services revenue – linked to its managed services, support, technology services and its own IP – also saw a healthy increase of 41% to £96.3m (2020: £68.5m).

Sabio Group, the digital customer experience (CX) transformation specialist, has featured in a leading report which brings together insights from organisations at the forefront of business transformation. 

Compiled by Raconteur, the Business Transformation 2022 report shines a light on best practices and challenges associated with organisational transformation projects – including digital transformation. 

Sabio’s Jonathan Gale features as a leading voice within it, taking a deeper look at the growth in customer interactions across an ever-increasing number of channels. 

Sabio Group has positioned itself at the forefront of digital transformation in Spain following the success of its annual customer experience (CX) event in Madrid. 

Sabio welcomed more than 500 guests and a selection of celebrity speakers to its flagship event, held at the La Casa de Lector, Matadero de Madrid.

Dominating the agenda was the latest digital transformation trends, as well as the business benefits and importance of brands in providing memorable digital customer experiences.

Sabio Group, the digital customer experience (CX) transformation specialist, has launched a new white paper which shines a light on the convergence of the Contact Centre, AI & Automation and Customer Relationship Management markets.

Sabio Group, the digital CX transformation specialist, has been recognised twice at an annual partner summit held to celebrate customer engagement successes across the EMEA region.

The Verint Partner Summit – held in Mallorca, Spain – saw Sabio honoured for its achievements in supporting Verint solutions and helping its customers succeed.

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled a selection of celebrity guests as part of its upcoming digital transformation event, ‘Disrupt’. 

Dr. Mario Alonso Puig, the specialist physician, surgeon and motivational health and wellbeing speaker, will close the one-day conference in Madrid in June. 

Dr Puig, a physician and surgeon at Harvard University Medical School, has dedicated much of his life to investigating how to unfold human potential in times of challenge, uncertainty and change.