Sabio Group and Contact Babel Launch UK CX Decision Makers’ Guide 22-23
Sabio Group and Contact Babel have launched the latest iteration of an annual study which analyses the customer experience (CX) strategies, performance, operations and technology aspects of UK organisations.
The ‘UK Customer Experience Decision Makers’ Guide 2022-23 – 5th Edition’ was published following sampling of several industries in the UK, including financial services, retail, telecoms and the public sector among others.
Among the findings of the report include;