Sabio Group’s Disrupt Event Recognised by Leading Customer Service Association in Spain

Sabio Group has been honoured by a leading customer service association in Spain following the success of its recent Disrupt event.

Sabio, the digital customer experience (CX) transformation specialist, was awarded an ‘IMPACT 22’ award by the Asociacion Espanola de Expertos en la Relacion con Clientes (AEERC).

Sabio Group publishes research that demonstrates the evolution of digital innovation in the contact centre

Sabio Group, the digital customer experience transformation specialist, has published new research that shines a light on the evolution of digital innovation in the contact centre.

The 17-page report, entitled ‘Dealing in Digital’, offers insight into the modern contact centre environment and challenges faced by today’s contact centre agents.

Winning the ‘Most Effective Business Transformation Programme in Customer Service’ at the ECCCSA 20th edition awards was a validation of our clear agile vision, and the power of Twilio’s Flex programmable contact centre solution.
Laura Malinsky, Global Head of Operations - Allianz Direct
Working closely with the Sabio team we have been able to clearly demonstrate conversational AI’s abiliy to handle intensive transactional interactions – and we’ve done it with an innovative Twilio and Google AI solution that provides a much simpler and quicker experience for our customers.
Phil Jordan, Head of Contact Channel Automation and Self Service - HomeServe UK

Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition

Sabio Group has enhanced its contact centre agent wellbeing offering following its acquisition of leading workplace mental health platform provider, People Matter.

The digital customer experience (CX) transformation specialist announced completion of the acquisition today in a move that enriches its current intellectual property (IP).

People Matter specialise in helping organisations measure and improve mental wellbeing in the workplace – recognising warning signs and helping companies address pressure points quickly.

Sabio Group Features in Leading Business Transformation Report

Sabio Group, the digital customer experience (CX) transformation specialist, has featured in a leading report which brings together insights from organisations at the forefront of business transformation. 

Compiled by Raconteur, the Business Transformation 2022 report shines a light on best practices and challenges associated with organisational transformation projects – including digital transformation. 

Sabio’s Jonathan Gale features as a leading voice within it, taking a deeper look at the growth in customer interactions across an ever-increasing number of channels. 

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