Sabio Group, the digital customer experience (CX) transformation specialist, has secured a multi-year contract with Journeycall to support its digital transformation strategy.

Journeycall, a leading provider of multi-channel contact centre services to public and private sectors, has selected Sabio to support its contact centre migration to Genesys Cloud CX.

The agreement will also see Sabio provide Journeycall with a range of additional services, including consulting, implementation, and support.

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens™ Salesforce Ecosystem Partners Study for the UK.

In this study, ISG pre-selected Salesforce ecosystem partners based on eligibility, considering companies with dedicated Salesforce-related headcount permanently based in the UK. Through several stages of selection, they narrowed it to a short list of 45 Salesforce partners, which fall in at least one of the six quadrants analysed.

We are at a tipping point in digital technology, from post pandemic to looking at the economic future, organisations are transforming their operations to drive unprecedented change in CX delivery.

Whilst the introduction of AI and automation has opened up huge opportunities, it has also resulted in significant challenges in expectation and support for contact centre advisors.

Join Sabio and Genesys for lunch as we discuss how to harness the power of the best in breed Genesys platform to solve all kinds of customer service challenges, including:

Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform.

In a multi-year agreement, Sabio – the digital customer experience (CX) transformation specialist – has helped deliver Appello’s move to Genesys Cloud and will continue to be the delivery and support partner.

Sabio Group has expanded into the European Nordics region following a ‘transfer of business’ agreement with a major European IT consultancy.

Sabio - the digital customer experience (CX) transformation company – will integrate the specialist Genesys business of Sopra Steria.

The completion of the transfer builds Sabio’s foundations in Denmark while positioning the business for further growth across Norway, Sweden, Finland and Iceland.

Sabio Group is calling on organisations to encourage empowerment of their Customer Service Advisors - following the launch of its latest campaign.

The digital customer experience (CX) transformation specialist aims to shine a light on the importance and benefits that enhanced Advisor autonomy can bring to customer service.

Sabio Group is hoping to ignite a passion for software development and careers in technology following its support for a global kids’ coding franchise.

The digital customer experience (CX) transformation specialist is funding two places at Code Ninjas as part of its commitment to science, technology, engineering, arts and mathematics (STEAM) initiatives.

Code Ninjas is the world’s largest and fastest growing kids’ coding franchise, with hundreds of locations across the United Kingdom, United States and Canada.

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship technology event.

Rentokil Initial plc has embarked on a significant digital transformation project which will see the modernisation of its contact centre operations and technology infrastructure across 18 countries.

The pest control leader is implementing Genesys Cloud CX™ — an all-in-one Cloud, contact centre and experience solution — as its contact centre platform as part of an ambitious unified communications project.