An expert on emerging technologies, Schick will share her vision for AI's potential, educating delegates on how to adopt and benefit from its immense CX possibilities.
In a recently published case study, the Genesys Cloud project with ENGIE was deli
If you're a planning, insight or transformation specialist then the Sabio WFM Community Day is designed with you in mind. You'll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in planning and resourcing and learn how organisations are solving these through innovative solutions and best practice.
Register now to join us at the Sabio office in London on Wednesday 6th September 2023.
In its 23rd year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
Over the past few years, countless organizations rushed to transform their customer experience by introducing digital channels or improving them, as well as by implementing AI to provide greater insight and streamline interactions. But too many have stalled on that journey. They’ve pieced together hybrid solutions that aren’t delivering the results they need.
Salesforce announced its AI Associate and Data Cloud certifications in September, positioning Sabio among the first companies to have certified professionals.
The new Salesforce operation cements Sabio’s unique position as a customer experience (CX) expert equipped with deep knowledge across contact centres, artificial intelligence (AI), data analysis and customer relationship management (CRM).
