Pluxee, the global leader in employee benefits and engagement services, has successfully transformed its customer experience (CX) through a strategic partnership with Sabio Group and Genesys.  

By migrating to the cloud with the implementation of Genesys Cloud, an omnichannel contact centre solution, Pluxee has achieved remarkable improvements in operational efficiency and customer satisfaction. 

Even with the best schedule, things often don't go according to plan!

Learn how Sabio's Mission Control can compliment your Genesys Cloud solution to support your real-time management process.

If you are an Operations or IT specialist, a Team Leader or a Contact Centre Manager, this Genesys Cloud Community Day is for you.

You'll have the opportunity to meet like-minded professionals, discuss the Genesys Cloud roadmap, new features, functionality and how they can be leveraged within your contact centre environment. You‘ll also have the opportunity to learn how organisations are working on these changes through innovative solutions and best practice.

Register now to join us at the Sabio office in Glasgow on Wednesday 26th June 2024

If you're a planning, insight or transformation specialist then the Sabio WFM Community Day is designed with you in mind. You'll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in planning and resourcing and learn how organisations are solving these through innovative solutions and best practice. Register now to join us at the Sabio office in Glasgow on Wednesday 12th June 2024.

The Companion aims to boost contact centre wellbeing and performance through AI, analytics and human insight. 

The AppFoundry listing makes it easier for organisations to access Sabio's transformative approach to monitoring the wellbeing of agents in the contact centre. 

We’re proud to be sponsoring Salesforce World Tour, the premier event for Trailblazers and business leaders in the UK, taking place on the 6th of June at the ExCeL London.

We’d love the chance to meet with you to further discuss our areas of expertise in Service Cloud, trusted AI, Contact Centre Solutions (and much more!) and how we can utilise them to support your organisation on your digital transformation journey!

Swing by our booth or book a time to meet with one of our experts.

Presenters:​

Sabio Group, the digital customer experience (CX) transformation services specialist, has been named Avaya's ‘Enterprise Cloud Partner of the Year – International' at its annual Avaya Engage event, currently taking place in Denver, Colorado.  

Date: 13th May 2024

Time: 12:30PM

Learn how Sabio's Mission Control can compliment your Genesys Cloud solution to support your real-time management process. The team will take you through delivering on-the-fly skill and routing changes, as well as the upcoming 'Dynamic SLA Routing' feature which automatically reskills, based on SLA performance.

This is a key session for anyone who is using Genesys or considering using Genesys.