The theme of this event, “Embracing digital inclusivity in local government: overcoming fears and enhancing citizen services” aims to address these critical issues head-on. Digital inclusivity is not just about providing access to technology; it is about ensuring that all citizens, regardless of their background or technological proficiency, can benefit from digital advancements.

Topics that will be discussed at LGPN South include:

The focus will be on how organisations consuming Amazon Connect can continue to build, optimise, and extract maximum value from their investment. Post-migration evolution can pose challenges, but by bringing together Amazon Connect consumers with industry experts and AWS specialists, there's bound to be a wealth of insights, knowledge sharing, and collaboration opportunities.

Date: 5th November 2024

Time: 8:30AM - 4:15PM

Location: Delta by Marriott - Nottingham Belfry Hotel, Mellors Way off Woodhouse Way, Nottingham, NG8 6PY

GITEX Global – Dubai, United Arab Emirates — October 15, 2024 – Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an award-winning AI-powered, real-time translation solution that can enable contact centre agents from anywhere in the world to conver

If you are an Operations or IT specialist, a Team Leader or a Contact Centre Manager, this Genesys Cloud Community Day is for you.

You'll have the opportunity to meet like-minded professionals, discuss the Genesys Cloud roadmap, new features, functionality and how they can be leveraged within your contact centre environment. You‘ll also have the opportunity to learn how organisations are working on these changes through innovative solutions and best practice.

Join our webinar to learn how Transcom is transforming the contact centre with their groundbreaking, new AI-powered real-time translation solution. Find out how AI is delivering real value with this innovation, implemented and delivered by Sabio and Avaya, that empowers agents, enhances efficiency, and reduces costs.

What you’ll learn:

The initiative will see the organisation migrate from its current Avaya OnDemand contact centre platform to a modern Avaya Experience Platform (AXP), marking a significant shift from private cloud to public cloud infrastructure. 

The move underscores the legal insurance providers’ commitment to enhancing customer service capabilities and operational efficiency in an increasingly digital landscape.  

Our Chief Innovation Offier, Stuart Dorman, will be presenting 'Productive Conversations with Citizens' at 10:15AM in the TechShuffle Theatre.

Stu will share how to:

Sabio Group, an expert services partner specialising in digital customer experiences (CX), is partnering with Septeo, a major software provider for legal & accounting professionals, notaries, real estate, hospitality, and Human Resources, to revolutionise their customer engagement strategy.