Gabrial Rodriguez Seilhan takes on the role four years after joining the company following the acquisition of Team Vision, where he served as General Manager.
 
Since then, he has held several key roles within the Sabio Group, most recently where he was instrumental in strengthening relations with strategic partners such as Avaya, Genesys, Verint and Twilio.

Rodriguez's experience from Team Vision, combined with his various roles at Sabio, provides him with in-depth knowledge of not only the Spanish CX sector, but the wider European CX landscape. 

An expert on emerging technologies, Schick will share her vision for AI's potential, educating delegates on how to adopt and benefit from its immense CX possibilities. 

In a recently published case study, the Genesys Cloud project with ENGIE was deli

ARE YOU A WORKFORCE MANAGEMENT SPECALIST?

If you're a planning, insight or transformation specialist then the Sabio WFM Community Day is designed with you in mind. You'll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in planning and resourcing and learn how organisations are solving these through innovative solutions and best practice.

Register now to join us at the Sabio office in London on Wednesday 6th September 2023. 

• Discover how organisations can choose their own journey to delivering AI-powered experiences
• See how generative AI can sit at the heart of customer experience transformation, touching everything from agent experience to customer satisfaction to operations
• Learn to evolve the experiences you deliver in line with ever-transforming customer demands
• Find out how advanced capabilities can be extended on existing investments at a pace that’s right for your business.​

In its 23rd year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

Over the past few years, countless organizations rushed to transform their customer experience by introducing digital channels or improving them, as well as by implementing AI to provide greater insight and streamline interactions. But too many have stalled on that journey. They’ve pieced together hybrid solutions that aren’t delivering the results they need.

Salesforce announced its AI Associate and Data Cloud certifications in September, positioning Sabio among the first companies to have certified professionals.