Disrupt on the River

Your Hosts:

Stuart Dorman, Chief Innovation Officer, Sabio

Rob Scutchings, Chief Technology Officer, Sabio

Mike Odekerken - Team Lead DACH/UK&I/Nordics - Contact Center Sales at Twilio

Jason Flynn - Director EMEA Partners at Twilio

Sabio Group & its CRM consultancy, makepositive, to tackle AI evolution at Salesforce World Tour

As a ‘Groundbreaker Sponsor’ at the event, Sabio, the digital customer experience (CX) transformation specialist, and makepositive will demonstrate their commitment to innovation in the world of customer engagement and the revolutionary opportunities that come with it.

The spotlight will be on Stuart Dorman, Sabio's Chief Innovation Officer, who will present a pivotal talk entitled 'Recalibrating customer engagement in the post-GPT world'.

The Science Behind Sabio's Psycho-Social Model of Advisor Wellbeing

Workplace Wellbeing isn’t about making your employees “happy”, it’s about creating the right environment, understanding their experiences and supporting their performance. It’s about building psychological resource for coping and success.

In this webinar, Joe O'Brien will be chatting to Dr Phoebe Asquith about the science behind workplace success:

Disrupt on the Road – Glasgow

Join Sabio for lunch and an afternoon of workshops and thought leadership plus a customer focused roundtable. You will have the opportunity to hear industry insights and the latest on the CX technology landscape.

As one of our popular Disrupt on the Road series, this Glasgow event on the 29th June will provide a forum to exchange ideas and learn from the experiences of your peers and our customers.

Sabio Group Launches Groundbreaking Wellbeing Companion Solution as part of major Programme

Sabio Group has announced today the launch of a new and innovative Wellbeing Companion solution, which is a key part of its newly created Wellbeing Programme.  

The digital customer experience (CX) transformation specialist’s Wellbeing Programme is designed to illuminate, implement, and monitor wellbeing strategies within organisations. 

Its newly launched Wellbeing Companion will play a central role in the programme, taking advantage of ongoing, anonymised data to support advisers and managers as part of a systematic approach to an organisation’s wellbeing strategy.  

Fuelling Digital Transformation with Interaction Analytics

Interaction Analytics functionality is projected to grow by almost 40% by the end of 2026.

IDENTIFYING KEY INTERACTION ANALYTICS CAPABILITIES

  • A unified view across channels
  • Recognise individual channel characteristics
  • Automated alerts and actionable insights
  • Breaking down silos with a simple, single view of interactions

UNLOCKING INTERACTION ANALYTICS BENEFITS

Adopting an Interaction Analytics approach not only helps CX teams to identify broken or failing processes by auto

Creating a quality CX strategy – delivering the perfect people package

Jen Sharp, Contact Centre Director at DHL UK, is joined by Sabio’s Dr. Phoebe Asquith and Verint’s Martin Melis. In additional to sharing DHL’s winning formula, we leverage powerful insights from Verint’s latest Engagement Capacity™ research report and explore the psychology that powers workforce results.

This expert trio reveal how to:
 

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