The new Salesforce operation cements Sabio’s unique position as a customer experience (CX) expert equipped with deep knowledge across contact centres, artificial intelligence (AI), data analysis and customer relationship management (CRM).
The event brings together senior executives, developers and partners from across industries to discuss how the most innovative companies are using omnichannel communications and data to drive customer engagement in a dynamic market.
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After 13 years of enhancing Vodafone's VoiceBot, Sabio identified an opportunity to transform the customer experience (CX) by evolving the bot into a more human-like and personalised virtual assistant.
The new report provides organisations with strategic guidance on adapting to the seismic shifts in customer behaviour that are reshaping customer journey and contact service strategies.
“Just as 'call centres' evolved into 'contact centres', we are witnessing another quantum leap driven by recent global events,” said Craig Pumfrey, VP of Marketing at Sabio Group. “Our latest CX Realities edition combines Sabio’s experience in transforming customer engagement with Martin's frontline expertise to help companies thrive in this new environment.”
The partnership with Sabio, the digital customer experience (CX) transformation specialist, marks a significant milestone for Marsh Finance, which this year celebrates its 50th anniversary.
The multi-year agreement sees Sabio taking over the maintenance and support of Marsh’s Genesys Cloud customer service infrastructure.
The new partnership also includes the provision of consultation services and technological innovation, bolstering Marsh's ongoing commitment to modernising and optimising its business operations.
