Think Money Group uses Sabio in each of its four business areas – debt advice and solutions, insurance broking, loans and mortgages and the innovative thinkmoney Personal Account. Sabio’s new solution features the company’s innovative Thin Client CTI application that ensures that Think Money Group’s contact centre agents always have access to relevant customer details for each call. For Personal Account customers this saves around 15 seconds per interaction, unlocking significant cumulative savings for thinkmoney, while also removing considerable frustration for customers.

Sabio, the customer contact technology specialist, has strengthened its portfolio of PCI (Payment Card Industry) compliance solutions for Avaya customers by adding Semafone’s patented and PA-DSS accredited PCI payment method. Semafone provides secure voice transactions for contact centres and retailers taking ‘Cardholder Not Present’ (CNP) payments, and can be used by organisations of all sizes to help protect both themselves and customers from card fraud during telephone payments.

The project brings together unified voice, e-mail and text chat contact channels, a consolidated agent desktop approach, streamlined workflow management and optimised workforce management to help Unibet deliver a consistently high quality customer experience regardless of the channel being used.

We have operations across Europe, Asia-Pac, the US and Middle East distributing over 500,000 products from over 2,500 suppliers under the trading brands of RS Components and Allied Electronics.

One of our advisors who handles customer orders and enquiries in our Scandinavian contact centre, Daniela, took an inbound call from an existing customer who enquired about 100 units of a Moeller Logic Module. This would be a significant order for us in this region and one we were keen to secure!

At launch, Sabio OnDemand will feature a cloud-enabled hosted service offering – Sabio OnDemand powered by Avaya. The service will provide organisations of all sizes with increased flexibility in terms of deployment and payment models, as well as the ability to easily scale Customer Engagement services up and down according to demand levels.

Webchat is now one of the fastest-growing digital customer service channels, with 37% of customers now regularly using webchat – a higher proportion than channels such as Facebook or Twitter.

Sabio is a long-standing Platinum Partner for Avaya and Premier Partner for Verint – two of the world’s leading contact centre technologies, and the new South Beach Tower facility will host the company’s dedicated services hub for customers across the region. Sabio’s new Singapore office features dedicated customer meeting and training facilities, as well as room for additional staff following a further 10-20% expansion in the company’s regional activities last year.