In addition to providing 24x7x365 coverage for Saga’s existing Avaya technology estate – including the core Avaya Aura Communication Manager platform – Sabio’s  Enhanced Support approach will feature its advanced Monitoring-as-a-Service offering to enable more proactive service management. Sabio will also work in partnership to drive the development of Saga’s customer engagement technology roadmap, helping the business to ensure that customers continue to benefit from the highest quality of service.

The announcement is part of DX’s ongoing OneDX strategy to bring the logistics company’s operations together onto a single enhanced operating platform to meet the changing needs of the logistics market and provide improved customer experience. Switching to a hosted Sabio OnDemand powered by Avaya solution will enable DX to retire over 80 separate telephony systems located at operational service centres and offices around the UK.

Customer contact technology specialist Sabio has announced that it will be accelerating its growth strategy having secured a significant multi-million pound investment from UK-based growth investor, Horizon Capital. In addition to investing in the business, Horizon Capital will also help drive the company’s growth with £30 million of available funding to support Sabio’s acquisition strategy.

AA Ireland – the breakdown, motor, home and travel insurance specialist – has selected customer contact technology specialist Sabio to manage and implement a major infrastructure refresh for its Dublin city centre contact centre.

Sabio, the leading customer contact technology specialist, has highlighted the five key technology trends that it believes will be instrumental in delivering an improved customer experience during 2017.

In this webinar, Paul Brassington, Sabio’s Human Assisted Service expert and Greg Widdowson, Avaya’s Digital Engagement expert covered how disrupters in the market are affecting the customer journey.

In this webinar, we covered three key topic areas for businesses looking to migrate to the cloud, ensure best practice in system management and create a baseline for the development of omnichannel customer experience.

Simon Thorpe, Director Bright UK, delivered the 8 steps that help design, build and execute effective customer feedback programmes.

We also explored the best metrics to use and how to get all your advisers aligned with the experience.

We ran an interactive chat room in parallel with the webinar, where others had the opportunity to share tips and ask questions from the audience and other attendees.

If you would like to know more about Sabio’s Digital Customer Experience, contact us at [email protected]