Dr Redmond and Marije Gould, Verint Systems, will explore the key global findings of 34,000 consumers, across 18 countries, who shared their thoughts on customer service and technology in the workplace.
Our latest study features insights from Dr Paul Redmond leading expert on generational theory and employability. Paul is a leading expert on generational change, skills, employability and workplace wellbeing and has consulted for leading organisations across the globe.
Customer contact technology specialist Sabio has been listed in the new Megabuyte50 listing of the Top 50 performing privately owned technology companies.
For those organisations that still see Artificial Intelligence (AI) as an emerging technology that they probably don’t have to start thinking about yet, customer contact technology specialist Sabio has a wake-up call: AI is here already and busy powering many of the best practice customer journeys.
easyJet, Europe’s leading airline, has selected customer contact technology specialist Sabio to upgrade the airline’s core Avaya communications platform and deliver 24x7x365 support for easyJet’s business-critical Operational Service Desk.
Sabio is ranked among the Top 5 solution providers in a new Opus Research report evaluating the 28 firms that offer platforms that support the development, deployment and refinement of Enterprise Intelligent Assistants or Virtual Assistants.
HomeServe, one of the UK’s leading home assistance companies, is working with contact centre technology specialist Sabio to deploy a powerful speech analytics solution based on advanced technology from Verint® Systems.
BGL Group, a leading digital distributor of household financial products to more than eight million customers, engaged Sabio to deploy Speech Analytics solution across BGL’s UK contact centres employing some 1,300 people.
Customer contact technology specialist Sabio is hosting its ‘Disrupted Customer Contact 2017’ strategic industry conference at The Brewery in London on 23rd February 2017.
BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has chosen Sabio to design and build an intelligent Virtual Assistant capability for its online customers.
Customer contact technology specialist Sabio has announced that it has acquired Rapport, a specialist UK provider of SaaS customer experience analysis solutions for contact centres. The acquisition follows Lyceum Capital’s recent strategic investment in Sabio, and is part of an ongoing acquisition plan to drive double digit growth.
