Customer experience solutions specialist Sabio has announced that it has acquired Bright UK Limited, the customer service data and analysis experts. Bright offers bespoke consultancy and SaaS data solutions that deliver insights to contact centres, allowing them to operate more effectively. It does this through a unique combination of real-time customer feedback analysis, comparative benchmarking and employee surveys.

Customer experience solutions specialist Sabio has announced that it will be demonstrating upgrade options for users of Avaya’s Aura R6 and Call Centre Elite R6 customer contact platforms at Call & Contact Centre Expo 2018, Stand 2474.

The pandemic has proved a disruptive influence on customer service operations – from home working to fresh momentum towards a digital first agenda. Brexit promises similar uncertainty. Whether a no deal version or not, there will be many unknowns that consumers and organisations will be seeking answers to.

If COVID-19 has taught us anything, it is the value of anticipating changing expectations and behaviour in customers to be a state of readiness.

According to Business Insider, everyone’s ‘freaking out’ about AI stealing jobs, while – according to new research – 46% of UK respondents actually still have no idea what AI is all about.

Harnessing AI and automation for your customer journeys can do wonders, offering a customer facing service 24/7, helping agents deliver a better service and improving operational efficiency. But in order to fully harvest the ROI of technology, companies must take the right approach, following a few simple steps.

In this special Travolution virtual Business Breakfast we will be discussing what the future looks like for travel firms as the UK marks one year since the imposition of the first COVID-19 lockdown.

What role will technology play in helping travel firms to deal with more customer enquiries more efficiently while improving the customer experience throughout their journey from dreaming to booking and keeping that engagement going beyond travel.

Attend the Business Breakfast to get answers to these and other key questions for the travel industry.

Avaya (NYSE: AVYA) has today recognised customer experience solutions expert Sabio as its first EMEA and APAC partner to achieve full Avaya Oceana Accreditation. This confirms Sabio’s proven ability to sell, design, implement and support complex customer journey solutions based on the next generation Avaya Oceana omnichannel customer engagement solution, and acknowledges Sabio as one of Avaya’s leading specialist global CX partners.

MADRID –  Avaya (NYSE:AVYA) has awarded DatapointEurope, part of the Sabio Group, the prestigious Contact Centre Partner of the Year Award for Spain 2017. The award reflects DatapointEurope’s continued success in delivering transformational customer experience technology and managed service solutions based on Avaya’s Unified Communications and Contac