The acquisition supports Sabio’s goal of becoming the premier independent customer experience and contact centre innovator, integrator and thought leader throughout Europe.
Through fast-paced processes and the adoption of technologies from Google and Twilio, DVELP has worked with some of the world’s largest brands, including Marks & Spencer, to deliver industry defining solutions in customer service automation.
Research suggests that despite continued growth of customer feedback initiatives, around eight out of ten Voice of the Customer (VoC) projects still fail. While organisations clearly recognise the need to understand customer feedback when shaping their customer experience strategies, unfortunately very few actually demonstrate real business value.
Sabio Group has today unveiled the findings of its latest market survey that highlights how the COVID crisis has led to a period of pivotal change for businesses, employees and consumers. Driven by necessity, businesses condensed technology transformations from years to weeks and consumers switched to new, faster and more efficient, channels of engagement.
Sabio Group has acquired customer experience solutions specialist Anana. The acquisition supports Sabio’s goal to become the leading player across the European customer experience market, adding scale and significantly strengthening the organisation’s multi-vendor capabilities across EMEA.
If like us, you exist to make customer experience brilliant for your customers then why not join us on 21st November at the Corinthian in Glasgow.
We’re Sabio and we’ll help you to keep your customers ahead of the experience game. Our people and expertise help clients to harness the latest technology, knowledge and information to improve every customer interaction. Voice and digital.
Date: Wednesday 21st November 2018
Time: 1pm-5pm, followed by drinks and canapés
Highly regarded for the integrity and credibility of the judging process, with high calibre judges that are handpicked for their experience and knowledge. These judges can recognise organisations that are leading the way in delivering exceptional service to customers.
These organisations value their people, continually innovate to improve customer experience and operate efficiently and effectively. They are raising the standards year on year.
This requires business leaders to make a substantial shift in their thinking about traditionally accepted business practices. They also have to disrupt their thinking to continually invest in the services and resources that provide them with greater influence on the customer experience (CX).
