Thousands of customer experience and contact centre professionals will flock to London’s ExCeL to get a glimpse into the future of the industry.

Running alongside four other industry-leading events and boasting an unparalleled lineup of 700 cutting-edge suppliers, 200 interactive masterclasses and 500 expert-led seminars overall – Call & Contact Centre Expo will attract an audience of over 4,000 CX Directors, Information Technology professionals and contact centre decision makers.

As champions of best practice and professional development in customer contact, The Forum are widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus.

Workforce Optimisation (WFO) has a critical role to play in enabling customer service effectiveness.

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Effective WFO is all about successfully integrating WFO technology components. These include:

Sabio Group acquired Datapoint Europe in 2017 and Callware in 2018, and has since become the main independent supplier in Spain of technology and services for contact centres empowering companies with the best tools for the digital transformation.

Join us at Disrupt CX 2019 – Madrid, and find out more about how Sabio can help empower management teams with the CX insight needed to ensure better visibility, increased responsiveness and greater control across every customer interaction.

Want to know how?

Please note this event is now in the past. 

When it comes to developing intelligent messaging strategies that strike exactly the right balance between customer effort and cost-effectiveness, you need to be working with a specialist partner that’s able to address all your business, usability and technical challenges.

At Sabio we understand the key role that operational messaging technologies such as SMS outreach, webchat and social messaging play in impacting the customer experience.

The masterclasses are free of charge half day workshops hosted by practitioners from Sabio and our clients who will share knowledge, best practice, tips and case studies across a range of specialist subjects.

Whether you are an expert or are simply interested in learning more about a particular subject, the masterclasses are the perfect environment to learn and share experiences as well as to build your network with specialists in your field.

Time: 1- 5PM followed by drinks

Location: 12th Floor, 110 Southwark St, London, SE1 0SU

Find out how the latest voice biometric technologies can successfully balance security needs while still enabling a high quality customer experience.

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As the longest running and largest awards programme in the customer contact industry, the European Contact Centre and Customer Service Awards (ECCCSAs) recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

loveholidays, one of the UK’s fastest-growing online travel agencies, selected Sabio Group company DVELP to implement a configurable cloud-based contact centre based on the Twilio Flex platform.