Using insight to improve operational performance and end-to-end CX

Sabio’s breakfast briefing, Using insight to improve operational performance and end-to-end CX scheduled to take place in London, on Thursday 2nd April will be postponed following the escalation of COVID-19 Coronavirus in Europe. The effects, actual and projected, of Coronavirus are becoming evident across all aspects of our lives here in the UK and across the world, with many of our staff, clients and partners facing travel restrictions.

CX Realities 2021 - The story of CX response to COVID-19 continues...

The pandemic is still proving the most powerful catalyst for change in living memory. Sabio's latest CX Realities report explores how organizational reaction to the pandemic has evolved since our last poll during the summer.

Summary

Sabio's first report showed how the pandemic released an extraordinary burst of creative energy and we wanted to understand whether these remain key themes and if so, how they have evolved. Or whether new concerns and priorities have emerged since then.

Speech Analytics 3D Model - Data Drives Decisions

This methodology by Sabio analyses and extracts actionable information from all customer interactions to facilitate decision making and transformation of customer-centric results through Speech Analytics.

What challenges does the Speech Analytics 3D Model: Data Drives Decision overcome?

  1. Putting customer experience at the heart of company strategy, without needing to ask the customer for their feedback yet again.
  2. Ability to produce actionable business information so that all company departments

Disrupt CX 2020

IMPORTANT ANNOUNCEMENT

Disrupt CX 2020, scheduled to take place at The Brewery, London, on Tuesday 17th March will be postponed following the escalation of COVID-19 Coronavirus in Europe. The effects, actual and projected, of Coronavirus are becoming evident across all aspects of our lives here in the UK and across the world, with many of our staff, clients and partners facing travel restrictions.

Sabio wins Avaya’s 2020 Customer Experience Partner of the Year award

Sabio Group, Europe’s leading full service CX provider, is Avaya’s 2020 Customer Experience Partner of the Year. The award was made yesterday at the virtual 2020 Avaya Partner Summit.

It recognises Sabio’s proven ability to transform customer CX operations through innovative digital processes, automation and improved business insight.

Disrupt[ed] CX 2020, Exclusively Online

Disrupt CX 2020, scheduled to take place at The Brewery, London, on Tuesday 17th March has been postponed following the escalation of COVID-19 Coronavirus in Europe. The safety of people – clients, employees, suppliers and visitors is our No.1 priority.

It’s not all bad news though. We recognise that business has to continue and really want to be part of the movement that keeps our world moving during these trying times. And with this in mind we have decided to shift to a virtual event experience.

Verint Engage Online

The virtual event for Verint customers and wider audience, filled with opportunities to learn from customer engagement experts, who will share their expertise, insights and perspectives on how to optimise customer and employee engagement.

Date: 14th May 2020

Time: 10AM BST

 

Subscribe to